This topic

Account Details

BHillard — Thu, 09 Feb 2023 16:19:17 GMT

Hi.

My new service went live today.

However, my account details are not showing on the My BT website.

Could you look at this please?

Thanks.

Re: Account Details

NeilO — Thu, 09 Feb 2023 16:41:08 GMT

Hi, @BHillard welcome to the community and thanks for posting. Can you try these steps to add your account?

Login to your MyBT account on a web browser. Click Your details, then Account. On that webpage, there you'll see the option to Add an Account.

Let me know if that works.

Neil

Re: Account Details

BHillard — Thu, 09 Feb 2023 17:02:21 GMT

Hi.

At the moment I'm struggling to find my new account number.

It looks like it's getting confused with an old account I had years ago.

Re: Account Details

BHillard — Thu, 09 Feb 2023 17:08:29 GMT

It could be because the phone incoming calls is still being worked on.

I found my account number in an email.

But it shows this when selecting my account number;

Hi Brian. You've ordered something from us, and we need to finish your order before you can see personalised TV or broadband deals. But you can still add mobile with us.

Re: Account Details

NeilO — Thu, 09 Feb 2023 17:15:19 GMT

@BHillard Thanks for checking that and getting back to me with an update. The order appears to be still open, once it's completed and closed off you'll be able to manage your account in MyBT.

Neil