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ordered a landline different account number

Dan20153 — Sat, 04 Feb 2023 13:42:58 GMT

Just ordered a BT Landline already have broadband with BT instead of adding it to .y already account number the system created another account number for the landline I ordered it using the BT app this can't be right can it.

Re: ordered a landline different account number

DavidM — Sat, 04 Feb 2023 14:10:12 GMT

Hi @Dan20153 and thanks for posting.

Sorry for any confusion with your order. I'll be happy to check this for you. I've dropped you a private message so you can send over the details.

Cheers

David

Re: ordered a landline different account number

imjolly — Sat, 04 Feb 2023 15:24:33 GMT

@Dan20153

if you already have BT broadband but selected broadband only and now want to add landline then you need to start a new contract for broadband and landline as you cannot just add landline to existing contract

Re: ordered a landline different account number

DanielS — Sun, 12 Feb 2023 15:31:56 GMT

Hi @Dan20153,

@DavidM is out of the office until tomorrow.

I have placed an order on your account to get the Digital Voice service added on for you. It's due to complete on Tuesday. After it has completed, we will need to make a few changes to make sure you are paying the right price. You will notice some difference in your package when you get your emails but rest assured, we will sort them all out for you during the week.

Thanks
DanielS

Re: ordered a landline different account number

Dan20153 — Sun, 12 Feb 2023 17:00:58 GMT

Hi my digital voice service is now working thank you to David M and yourself for helping me with the problem.

Re: ordered a landline different account number

JohnC2 — Mon, 13 Feb 2023 08:24:15 GMT

Hi @Dan20153, that's good news and I'll let @DavidM know.

cheers

John