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Signed up for "Full Fibre 2" but emails say "Fibre 2".

jjsmclaughlin — Mon, 13 Feb 2023 09:59:52 GMT

Hi,

FTTP has been rolled out to my street and I excitedly signup up last night to "Full Fibre 2" on this page:

https://www.bt.com/products/broadband/deals?ffsc=true

I have received confirmation emails since then which list my package as "Fibre 2". I have looked on my BT Account and it also lists the product as "Fibre 2". I am not interested in a FTTC product, only FTTP. Do I need to cancel and re-order "Full Fibre 100"? Have I accidentally ordered FTTC? Or is this just a glitch in product naming?

Re: Signed up for "Full Fibre 2" but emails say "Fibre 2".

imjolly — Mon, 13 Feb 2023 10:06:54 GMT

phone CS 03301234150 and they should be able to help you and advise which package you have signed up for

Re: Signed up for "Full Fibre 2" but emails say "Fibre 2".

garybs29 — Mon, 13 Feb 2023 10:20:18 GMT

Before jumping the gun completely, what's your estimated speed sin your order confirmation? If it's 74 then it is FTTP

Re: Signed up for "Full Fibre 2" but emails say "Fibre 2".

jjsmclaughlin — Mon, 13 Feb 2023 11:05:20 GMT

Thanks very much indeed for your help everyone. The email I received listed the details of the package as follows:

Broadband: Fibre 2
We predict your service will provide the following speeds:
Your estimated download speed: 74Mbps
Your estimated upload speed: 20Mbps
Your Stay Fast download speed: 34Mbps

So is this definitely FTTP?

Re: Signed up for "Full Fibre 2" but emails say "Fibre 2".

garybs29 — Mon, 13 Feb 2023 11:35:50 GMT

Yes that will be FTTP, if it was FTTC it would have a from & to range not just the 1 figure

Re: Signed up for "Full Fibre 2" but emails say "Fibre 2".

imjolly — Mon, 13 Feb 2023 11:46:19 GMT

looks like FTTC to me

Re: Signed up for "Full Fibre 2" but emails say "Fibre 2".

TimCurtis — Mon, 13 Feb 2023 12:29:42 GMT

@jjsmclaughlin

I'm with @imjolly on this one.

If it were Full Fibre it would say so and you'd get 150Mbps with a Stay Fast guaranteed download speed of 100Mbps.

Re: Signed up for "Full Fibre 2" but emails say "Fibre 2".

countrypaul — Mon, 13 Feb 2023 12:35:47 GMT

This previous thread seems to be a good explanation and is confirmed at the end by a Moderator: Solved: Is Fibre 2 Full Fibre? - Page 2 - BT Community

Re: Signed up for "Full Fibre 2" but emails say "Fibre 2".

TimCurtis — Mon, 13 Feb 2023 17:59:19 GMT

That's an interesting thread.

Having read that thread I had to go and check my last renewal as there was a promise to get a free upgrade to Full Fibre when it's available. Fortunately the promise is for Fibre 100. 😉