https://community.bt.com/t5/Bills-Packages/Two-bill-emails-each-month/m-p/2278098#M152010 <P>Hi,</P><P>Each month I receive two almost identical billing emails for our broadband usage. They reference the same account number, but have different BT IDs – one is my email address another looks like an auto-generated set of numbers.</P><P>Please can you confirm whether this is normal and whether I'm being charged twice for the same account/usage.</P><P>Thanks, Dan</P> Tue, 14 Feb 2023 09:21:58 GMT dansmithfreelance 2023-02-14T09:21:58Z https://community.bt.com/t5/Bills-Packages/Two-bill-emails-each-month/m-p/2278098#M152010 <P>Hi,</P><P>Each month I receive two almost identical billing emails for our broadband usage. They reference the same account number, but have different BT IDs – one is my email address another looks like an auto-generated set of numbers.</P><P>Please can you confirm whether this is normal and whether I'm being charged twice for the same account/usage.</P><P>Thanks, Dan</P> Tue, 14 Feb 2023 09:21:58 GMT https://community.bt.com/t5/Bills-Packages/Two-bill-emails-each-month/m-p/2278098#M152010 dansmithfreelance 2023-02-14T09:21:58Z https://community.bt.com/t5/Bills-Packages/Two-bill-emails-each-month/m-p/2278099#M152011 <P>I have the same issue, in fact I was just about to submit this very question. Can anyone help please?</P><P>Ian</P> Tue, 14 Feb 2023 09:24:25 GMT https://community.bt.com/t5/Bills-Packages/Two-bill-emails-each-month/m-p/2278099#M152011 Ian49 2023-02-14T09:24:25Z