This topic

Reward card

Lknight — Thu, 09 Feb 2023 09:50:15 GMT

I’ve been receiving numerous emails & text to say I have a reward card to claim but when I log in there’s nothing there. What do o need to do please

Re: Reward card

JohnC2 — Thu, 09 Feb 2023 10:03:52 GMT

Hi @Lknight, welcome to the forum and thanks for posting.

When you log in does your BTID have the account number linked? If not Adding an account on My BT | BT Help
Does your BTID have more than 1 account linked to it?

If your still unable to claim the reward let us know and we'll be happy to help.

Cheers

John

Re: Reward card

Lknight — Thu, 09 Feb 2023 10:52:34 GMT

Hi John

Thanks for your reply. My BTID does have two accounts linked to it.

Re: Reward card

JohnC2 — Thu, 09 Feb 2023 11:03:04 GMT

Hi @Lknight, thanks for checking that for me and that's most likely what's stopping you claiming the reward.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to claim it for you.

Cheers

John

Re: Reward card

StuartH — Tue, 14 Feb 2023 11:30:01 GMT

Hi @Lknight

Thanks for taking my call regarding this, glad I was able to assist with claiming your reward card.

Stuart