Hybrid brandband

waichung205 — Fri, 17 Feb 2023 17:02:35 GMT

Hi,

Does the hybrid broadband come with unlimited data and can it be used when the fibre link is down for a period of time?

Thanks

Peter

Re: Hybrid brandband

NigelB72 — Fri, 17 Feb 2023 21:12:29 GMT

Yes.. but I'd imagine the usual fair policies will apply

Re: Hybrid brandband

NeilO — Sat, 18 Feb 2023 15:06:32 GMT

Hi @waichung205 Thanks for posting your questions about Hybrid Connect.

How does it work? If you don’t already have one, we send you a Smart Hub and a new Hybrid Connect device, which you need to plug in. The Hybrid Connect device contains a SIM with unlimited data. The Smart Hub connects to the Hybrid Connect device, so if your broadband connection ever goes down, you will stay connected by the EE 4G mobile network.

What happens if my broadband goes down? With on the Hybrid Connect service, the Hybrid Connect device kicks in and keeps you connected if there’s ever a problem. BT keep an eye on your broadband connection 24/7, so if there’s a problem, the Smart Hub detects the issue and connects you to the EE 4G mobile network using the Hybrid Connect device. When switching from a fixed broadband network to the EE 4G mobile network there may be a delay of up to two to three minutes.

Thanks

Neil

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Hybrid brandband

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Re: Hybrid brandband