This topic

FTTP Upgrade query - mod able to make offer?

besmirched — Sat, 18 Feb 2023 15:49:21 GMT

I've tried the BT online chat today but that shows as chat is busy and keeps showing the spinning dots, saying checking availability, but nothing ever happens. Yes, I could call, but I find this far less convenient so I'd rather not.

I understand if mods might not be able to help on billing, upgrades or promotions. I wasn't sure on that but I thought it wouldn't hurt to ask all the same.

I've seen this article recently which outlines your promotions on Full Fibre 500 and 900. Broadband ISP BT Heavily Discounts 500Mbps and 900Mbps FTTP - ISPreview UK

I am already contracted with you on Full Fibre 500 at £39.99, I would not expect for you to be able to offer me the new lower Full Fibre 500 price because obviously I agreed to that price when I first moved over to FTTP.

However, I am interested to know if you could offer me the Full Fibre 900 at £40.99mth, which is also mentioned in the linked article. This is more than I am currently paying, so basically you'd be upgrading me from Full Fibre 500 to Full Fibre 900. I presume in doing this that this would likely mean a new 24 month contract starting again, which is fine.

If this is possible please let me know. Feel free to PM me for any account details.

Re: FTTP Upgrade query - mod able to make offer?

imjolly — Sat, 18 Feb 2023 15:52:04 GMT

have you tried phoning options team 0800800030 as they should be able to help if redirected to CS just hang up and try later. mods don't normally get involved in renewals unless there are account problems which need sorted

Re: FTTP Upgrade query - mod able to make offer?

besmirched — Sat, 18 Feb 2023 15:58:23 GMT

Now that’s a speedy reply, thanks.

Appreciate the input, I’ll note the number down and consider a call if I get no joy here from mod. Will keep an eye on the website chat again too.

I really hate ringing call centres, but if I’m desperate enough…

Re: FTTP Upgrade query - mod able to make offer?

imjolly — Sat, 18 Feb 2023 16:04:52 GMT

if you see another recent post if you upgrade before 1st March then you will still be subject to price increases on 31st March but upgrading after 1st march and you will not

Re: FTTP Upgrade query - mod able to make offer?

besmirched — Sat, 18 Feb 2023 16:54:56 GMT

Oh really, wasn't aware of that. Good to know, thanks again.

Re: FTTP Upgrade query - mod able to make offer?

licquorice — Sat, 18 Feb 2023 17:12:37 GMT

@imjolly wrote:

if you see another recent post if you upgrade before 1st March then you will still be subject to price increases on 31st March but upgrading after 1st march and you will not

I really don't understand that, surely if it were the case then everybody would simply renew after the 1st March rather than suffer the price increase.

Re: FTTP Upgrade query - mod able to make offer?

imjolly — Sat, 18 Feb 2023 17:24:29 GMT

@licquorice wrote:

@imjolly wrote:

if you see another recent post if you upgrade before 1st March then you will still be subject to price increases on 31st March but upgrading after 1st march and you will not

I really don't understand that, surely if it were the case then everybody would simply renew after the 1st March rather than suffer the price increase.

It was a mod posted that information earlier

Re: FTTP Upgrade query - mod able to make offer?

licquorice — Sat, 18 Feb 2023 17:30:28 GMT

I know, but I still don't understand how that works.

Re: FTTP Upgrade query - mod able to make offer?

allanraymond — Sat, 18 Feb 2023 19:14:41 GMT

Exactly why I have been trying to find where BT officially says renewing etc after 1 March wont incur the price increase.

Re: FTTP Upgrade query - mod able to make offer?

gg30340 — Sat, 18 Feb 2023 19:33:55 GMT

You will probably find that as per previous years if I remember correctly, after the first of March any renewal/new contract price will include the price rise and as such you will not incur the price rise on 31st March. Renew before that date at the current prices and you will incur the price rise on 31st March.

Re: FTTP Upgrade query - mod able to make offer?

allanraymond — Sat, 18 Feb 2023 19:44:14 GMT

Sorry to reiterate what I have said in this and other recent threads where does BT officially document the price increase will not apply to renewals etc if taken out after 1 March? When I was on chat with the retention agent he was surprised by this date of 1 March being quoted, his response was that it may have applied in previous years but to his knowledge BT have not informed customers that this still applies for the 2023 price increase.

Re: FTTP Upgrade query - mod able to make offer?

gg30340 — Sat, 18 Feb 2023 19:50:08 GMT

@allanraymond wrote:
Sorry to reiterate what I have said in this and other recent threads where does BT officially document the price increase will not apply to renewals etc if taken out after 1 March? When I was on chat with the retention agent he was surprised by this date of 1 March being quoted, his response was that it may have applied in previous years but to his knowledge BT have not informed customers that this still applies for the 2023 price increase.

BT have not stated it any where however a moderator stated it in this thread which has already been posted on another thread you posted on.

Solved: Renewed and still showing a price increase from 31... - BT Community

Re: FTTP Upgrade query - mod able to make offer?

allanraymond — Sat, 18 Feb 2023 20:12:35 GMT

I'm sorry this is not an answer to my query. Posting to a thread saying this is what a Mod wrote isn't acceptable I have seen the same comment myself, so where did the Mod get his information?

I'm not being awkward, there surely must be somewhere which BT have made accessible to all customers (not just those on this forum) that the price increase doesn’t take effect if you renew after 1 March.

Re: FTTP Upgrade query - mod able to make offer?

gg30340 — Sat, 18 Feb 2023 20:51:26 GMT

As I have already posted. BT have not stated it other than what has been posted by a moderator.I have no idea where the moderator got that information but as he is a BT employee I strongly suspect he got that information from BT!

The first of March date is probably being used in the same manner as was posted in BT's email regarding the price increase last year.

"We want to let you know that from 31 March 2022, the price of some of your products and services will be increasing in line with the Consumer Price Index (CPI) rate of inflation published in January, plus 3.9%. To make things easier, we’ve calculated how your bill will be affected below".

The email then went onto list which and by how much my package/products were increasing then the following was stated.

"This information is based on the services you had on 13 February 2022. If you’ve changed anything since then, go to bt.com/tariffguide. If you have got other services that aren’t showing here, don’t worry, it means those prices aren’t changing".

Which in my opinion would indicate anything after 13th Feb would not have been subject to any rise because the rise would already be included in the price of any package as per the tariff guide.

Re: FTTP Upgrade query - mod able to make offer?

besmirched — Wed, 01 Mar 2023 02:04:14 GMT

Had a look at my account and I think the BT upgrade offers have changed now that it's the 1st March. I'm seeing it's an extra fiver to go for 900Mb Halo 3. I'm not sure what the Halo 3 thing is (pretty sure it's not my old favourite game!).

I know there's been some discussion about a specific mod comment, but could a mod please chime in here for me just to clarify that if I upgrade now, as of today, and take the BT website upgrade offer in my account at £5mth extra for 900Mb, that this won't also be subject to a price hike in April?

Re: FTTP Upgrade query - mod able to make offer?

DavidM — Wed, 01 Mar 2023 09:23:52 GMT

Hi @besmirched and thanks for your post.

If you upgrade today, 01/03/23, you won't be subject to the price change.

Cheers

David

Re: FTTP Upgrade query - mod able to make offer?

gg30340 — Wed, 01 Mar 2023 10:34:34 GMT

@besmirched wrote:

Had a look at my account and I think the BT upgrade offers have changed now that it's the 1st March. I'm seeing it's an extra fiver to go for 900Mb Halo 3. I'm not sure what the Halo 3 thing is (pretty sure it's not my old favourite game!).

I know there's been some discussion about a specific mod comment, but could a mod please chime in here for me just to clarify that if I upgrade now, as of today, and take the BT website upgrade offer in my account at £5mth extra for 900Mb, that this won't also be subject to a price hike in April?

Now that a moderator has clarified, does that £5 work out to be more or less the same cost as the package would have increased had you upgrade prior to today and subsequently incurred the price rise. ie As from 1st March the price rise is incorporated into the package price.

Re: FTTP Upgrade query - mod able to make offer?

allanraymond — Wed, 01 Mar 2023 11:48:53 GMT

I've just recontracted (i.e. 1 March) at the same price as I'm now paying so fingers crossed as already been said on a number of occasions this wont be subject to the CPI plus 3.9% increase on 31 March.

Re: FTTP Upgrade query - mod able to make offer?

besmirched — Wed, 01 Mar 2023 12:43:26 GMT

Difficult to say, the offers that show in MyBT account area were changing frequently. I did see the same £5 offer being available on a few occasions over the last couple of months. Then it would change to something else and even increase. So it varies is my best answer.

Currently I am on Full Fibre 500 at £39.99. The £5 upgrade for Full Fibre 900 includes Halo 3. I might try my luck and enquire if they can offer me the 900 without Halo 3, and see if I can get it a little cheaper.

900 is certainly overkill, but if I do nothing and remain on the 500, then the price goes up, I presume by more than £5. So right now it's making sense to me to just jump on the 900 deal if I can't negotiate anything sweeter.

Edit: If you weren't aware you can see your unique offers by going to your MyBT account on the website, selecting Products, Broadband, and then you should see an upgrade button which will take you to a page of offers available for you. The cheapest one is actually £1 extra which just adds Halo 3 to my existing FF 500 package. I'm pretending I don't see that though, just for a slight excuse for an unnecessary speed boost to 900 for a fiver. 😉

Re: FTTP Upgrade query - mod able to make offer?

besmirched — Wed, 01 Mar 2023 14:53:55 GMT

Update - I did complete the order via. web chat today. A chat box popped up while I was on the upgrades page. Tried some haggling but not really getting anywhere.

The best offered to me on chat was the one I could see at a fiver extra, however on chat I did get it confirmed that this includes 12mths Game Pass Ultimate - that wasn’t actually listed on the upgrade offers page. So might have got that as an extra benefit using web chat.

I do already have 6mths applied from my 500Mb package too, hopefully the additional 12 months Game Pass Ultimate doesn't complicate things.