https://community.bt.com/t5/Bills-Packages/Package-arrived-early-and-line-already-active-how-to-cancel-un/m-p/2279335#M152277 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/312432">@AntRWells</a>&nbsp;</P> <P>Welcome to this user forum for BT Retail phone and broadband customers.</P> <P>If the service is showing as active, then the Openreach appointment is normally automatically cancelled.</P> <P>The appointment is there just in case activation fails, and a visit is needed.</P> <P>&nbsp;</P> Wed, 22 Feb 2023 10:30:21 GMT Keith_Beddoe 2023-02-22T10:30:21Z https://community.bt.com/t5/Bills-Packages/Package-arrived-early-and-line-already-active-how-to-cancel-un/m-p/2279331#M152276 <P>My home hub arrived yesterday and this morning I set it up, and it is already active and working, so I'm wondering if I should and how to cancel the installation(Due this friday) because it's not needed at this point. Service is working fine already?</P><P>If it can't be cancelled there's no problem, I just thought it would spare them an un-needed visit.</P><P>&nbsp;</P> Wed, 22 Feb 2023 10:25:15 GMT https://community.bt.com/t5/Bills-Packages/Package-arrived-early-and-line-already-active-how-to-cancel-un/m-p/2279331#M152276 AntRWells 2023-02-22T10:25:15Z https://community.bt.com/t5/Bills-Packages/Package-arrived-early-and-line-already-active-how-to-cancel-un/m-p/2279335#M152277 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/312432">@AntRWells</a>&nbsp;</P> <P>Welcome to this user forum for BT Retail phone and broadband customers.</P> <P>If the service is showing as active, then the Openreach appointment is normally automatically cancelled.</P> <P>The appointment is there just in case activation fails, and a visit is needed.</P> <P>&nbsp;</P> Wed, 22 Feb 2023 10:30:21 GMT https://community.bt.com/t5/Bills-Packages/Package-arrived-early-and-line-already-active-how-to-cancel-un/m-p/2279335#M152277 Keith_Beddoe 2023-02-22T10:30:21Z