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Compensation for unfulfilled order

Lenet4 — Wed, 22 Feb 2023 12:03:28 GMT

We ordered upgrade to Halo in Dec. and still waiting for it to be fulfilled, i was told i would be compensated Line rental costs for the duration of the delay but this has not been applied to my bills. Anyone know what i am entitled to? thanks

Re: Compensation for unfulfilled order

Keith_Beddoe — Wed, 22 Feb 2023 12:14:37 GMT

@Lenet4

You would need to wait until the service has been installed before any compensation would be credited.

https://www.bt.com/help/account-and-billing/automatic-compensation

That would count from the day you were promised activation.

Re: Compensation for unfulfilled order

-Richie- — Wed, 22 Feb 2023 14:13:46 GMT

What part hasn't be provided ? were you moving from copper (ADSL) to FTTC or FTTP ?
Halo gives extra benefits, automatic compensation is provided when a change of technology is done, upgrading to Halo on the same type of broadband doesn't fall into automatic compensation.