This topic

Having trouble checking if virtual rewards card has been requested

pjmeehan — Wed, 22 Feb 2023 16:40:35 GMT

Hi. I recenty took out a new install of BT Fibre. I think I have requested to obtain my £100 Virtual rewards card but cannot see any reference to it when I login to MyBT. I emailed the company purecard.com but they dont appear to have receive the request from BT for this. Can you help ?

I think part of the issue is that I have two separate account Id's with BT on the same BT id.

Regards Paul

Re: Having trouble checking if virtual rewards card has been requested

RobbieMac — Wed, 22 Feb 2023 17:14:55 GMT

Hi @pjmeehan

Welcome to the BT Community and thank you for posting.

I am sorry for the problems claiming for your reward card. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Having trouble checking if virtual rewards card has been requested

StuartH — Mon, 06 Mar 2023 17:51:31 GMT

Hi @pjmeehan

Thanks for sending us your details.

Glad I could get this resolved for you.

Cheers

Stuart