This topic

Missed Appointments

thossain — Wed, 22 Feb 2023 12:50:15 GMT

I had 2 scheduled appointment before to set up full fibre broadband at my new home and engineer missed both of the appointments. I got the 4G mini hub but it's not enough as me and my wife we both work from home and I only get 1 bar of signal. I have tried to move the router into different locations but nothing worked. It's been a month I am waiting for the full fibre to install. I have been using BT for past 2 years and never faced anything like it. It is really frustrating. What is the point of booking an appointment if they are gonna miss it anyway ? I know I will get compensation but it really doesn't matter at this point.

BT Full Fibre Broadband

thossain — Wed, 22 Feb 2023 17:32:30 GMT

Hi ,

Openreach engineer has failed to attend my appointment to install full fibre twice in a row. I got the mini hub but it is not enough as me and my wife, we both work from home. Whenever I contact BT , they say I have to reschedule the appointment. I feel like I am going through a loop of rescheduling appointments and missing appointments again and again which is really frustrating. Its been a month we are living without any internet.

Can someone please help ?

Re: BT Full Fibre Broadband

Keith_Beddoe — Wed, 22 Feb 2023 17:23:58 GMT

@thossain

Welcome to this user forum for BT Retail phone and broadband customers.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators who may be able to look at the reason.

Re: BT Full Fibre Broadband

thossain — Wed, 22 Feb 2023 17:26:28 GMT

Hi @Keith_Beddoe

Is there anyway to contact them or @ them ?

Re: BT Full Fibre Broadband

Keith_Beddoe — Wed, 22 Feb 2023 17:28:03 GMT

I have asked one of them to post on this thread.

Re: BT Full Fibre Broadband

RobbieMac — Wed, 22 Feb 2023 19:55:39 GMT

Hi @thossain

Welcome to the BT Community and thank you for posting!

I am sorry for the missed engineer appointments to install your Full Fibre service. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie