This topic

BT Rewards

Scottg18 — Sat, 25 Feb 2023 13:08:19 GMT

Hi , I'm not sure if I'm posting this in the correct place , I claimed my bt reward card on the 8/02/2023 and received 2 emails this morning 25/02/2023 at 3:10 am

One saying my Virtual reward was on its way " shortly" and one saying my Virtual reward had been sent but since then nothing

I got in touch with BT this morning who said they can see my Virtual reward is processing and not yet dispatched which raises questions for me

1) why was I emailed to say it has been sent when in fact it's processing

2) what exactly is counted as "shortly" as I know someone who got that email and got the card an hour later

Any clarity would be much appreciated on this matter

Also just to add I was told it could take up to the 8/3/2023 but I'm not sure you can count this as shortly

Re: BT Rewards

Keith_Beddoe — Sat, 25 Feb 2023 14:07:41 GMT

@Scottg18

Welcome to this user forum for BT Retail phone and broadband customers.

Your card would normally be dispatched 14 days after your service has been activated.

Re: BT Rewards

Scottg18 — Sat, 25 Feb 2023 14:41:39 GMT

There saying it was sent at 3:10 am

Re: BT Rewards

Keith_Beddoe — Sat, 25 Feb 2023 15:23:32 GMT

I seem to recall seeing that they are sent by email, so it may be worth checking that its not ended up in the spam folder. A moderator may be able to confirm that, as this is just a customer to customer forum.

Re: BT Rewards

Keith_Beddoe — Sat, 25 Feb 2023 16:31:37 GMT

Re: BT Rewards

Scottg18 — Sat, 25 Feb 2023 16:35:28 GMT

Thankyou I've just seen it , all though it doesn't seem to answer my question as I've already been told it has been sent and is on its way & I should receive an email on how to claim it " shortly " thankyou for your help though

Re: BT Rewards

RobbieMac — Sat, 25 Feb 2023 16:39:38 GMT

Hi @Scottg18

Welcome and thanks for posting.

I am sorry for the confusion around receiving your virtual reward card. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: BT Rewards

Scottg18 — Sat, 25 Feb 2023 16:48:27 GMT

@RobbieMac I have sent over those details thankyou