This topic

Re: Contacting BT

petersooty — Sun, 26 Feb 2023 10:11:52 GMT

I have exactly the same problem wishing to talk to BT re my total package and going round in circles re web-site and phone numbers wasting so much time. Is any one there please? It appears BT have tp send me an e-mail first for me to talk to anyone. Aren't BT all about communication?

Re: Contacting BT

DanielS — Sun, 26 Feb 2023 12:12:29 GMT

Hi @petersooty,

If you're having problems making your way through our site, go to https://www.bt.com/help/contact-bt/account-and-billing/broadband. It will show you how you can contact BT. It'll give you the contact number and it also gives you an option to talk to our live chat team.

Thank you
DanielS

Re: Contacting BT

petersooty — Mon, 27 Feb 2023 14:59:54 GMT

Cheers Daniel...I will try.

Re: Contacting BT

petersooty — Mon, 27 Feb 2023 15:04:33 GMT

Sorry Daniel....but if you mean as follows:-

Our brilliant teams are all based in the UK or Ireland.

From BT mobile 150 From the UK 0330 1234 150

From outside the UK +44 150 174 7714

Monday to Friday 8am - 9pm Weekends and bank holidays 8am - 8pm

Calls to 0330 1234 150 are free when calling from the BT network. Calls from other networks may be charged.

This is a waste of time......you go round in circles and can reach absolutely no one you can actually talk to! I do not want a robot or to go round in circles. I want to talk to someone personally in BT Sales for example like the old days. Do you have a number or not?

Peter

Re: Contacting BT

garybs29 — Mon, 27 Feb 2023 15:27:51 GMT

Call the numbers above & choose the relevant options & you'll get someone

Re: Contacting BT

petersooty — Mon, 27 Feb 2023 16:57:13 GMT

You obviously have not tried it! Every single option either points you to the web site or back to beginning you go round in loops. I have tried every option on robot. There is no one to talk to personally

Re: Contacting BT

DavidM — Mon, 27 Feb 2023 17:19:51 GMT

Hi @petersooty and thanks for posting.

I'm sorry you're having problems reaching someone to speak with. I'll be happy to help you with whatever issues you're having. I've dropped you a private message so please send over the details and we'll take it from there.

Cheers

David

Re: Contacting BT

petersooty — Wed, 01 Mar 2023 09:38:41 GMT

Hi David...haven't hear a thing yet? Cheers Peter

Re: Contacting BT

DavidM — Wed, 01 Mar 2023 11:02:27 GMT

Hi @petersooty

Thanks for the message. We have your details. We deal with queries in turn but you're almost at the top of our queue. We'll be in touch soon.

Cheers

David

Re: Contacting BT

petersooty — Thu, 02 Mar 2023 09:11:41 GMT

Cheers