This topic

Re: Price Rise with New Contract

PennysPop — Sun, 26 Feb 2023 08:33:26 GMT

Dear NeilO,

I have just signed up to a new 24 month contract for £67.54 a month and have not only noticed that my March payment is going up by about 70p but have also had an email telling me that I am about to get a price hike of £9.82 a month, is this correct?

I have broadband and unlimited calling as a package.

Any clarification on this?

PennysPop

Re: Price Rise with New Contract

VeteranISPUser — Sun, 26 Feb 2023 09:08:26 GMT

Hi @PennysPop

Yes, because you signed up before the 1st March, and will be subject to the 14.4% price increase from the first of April. Note there is nothing to say that if you waited until after the 1st March the price would have not included the £9.82 increase.

Re: Price Rise with New Contract

PennysPop — Sun, 26 Feb 2023 08:58:06 GMT

Okay, thanks for the response VeteranISPUser,
It's more than a little disappointing, especially as I was trying to be proactive on the cost of living increases everywhere else...
😞

Re: Price Rise with New Contract

ney — Sun, 26 Feb 2023 09:11:16 GMT

BT are one of the companies that are putting bills up the most this time round.

Im in the process of moving my BT FTTC to Sky for a similar package.

Re: Price Rise with New Contract

-Richie- — Sun, 26 Feb 2023 11:48:10 GMT

@PennysPopwrote:
but have also had an email telling me that I am about to get a price hike of £9.82 a month, is this correct?

It might not be correct, at the bottom of the price change email it will state the increase is based on the services you had on a certain date, check if that was before or after your renewal.

You can work out your increase by looking at www.bt.com/prices

Re: Price Rise with New Contract

PennysPop — Sun, 26 Feb 2023 13:23:03 GMT

Thanks Ney,
It looks like Sky would be a better option for me too but I've heard such terrible customer service stories from friends and work colleagues that I wouldn't touch them with a cattle prod.
Just have to see what happens going forwards.
Regards.

Re: Price Rise with New Contract

PennysPop — Sun, 26 Feb 2023 13:23:55 GMT

I renewed in the last few weeks Richie, can't recall the exact date.
Regards.

Re: Price Rise with New Contract

-Richie- — Sun, 26 Feb 2023 13:38:23 GMT

@PennysPopwrote:
I renewed in the last few weeks Richie, can't recall the exact date.
Regards.

You can view the order via www.bt.com/MyBT or by checking your email for the confirmation.

Re: Price Rise with New Contract

Dode — Sun, 26 Feb 2023 14:10:21 GMT

I’d be surprised if a price hike wasn’t reflected in any re-contracting price after 1st March. But then I’ve been surprised before!

Re: Price Rise with New Contract

VeteranISPUser — Sun, 26 Feb 2023 15:01:27 GMT

For new contracts the price is clearly shown on the order confirmation email.

Re: Price Rise with New Contract

Ted551 — Thu, 02 Mar 2023 22:41:09 GMT

I'll be looking to do the same when my contract is up for renewal next year. Absolutely shocking that loyalty means nothing.