This topic

Multiple accounts

robj20 — Sun, 26 Feb 2023 19:46:35 GMT

I've just signed up for broadband, after signing up again I now have what looks like three acounts, is there a way of removing the old two.

Re: Multiple accounts

JohnC2 — Mon, 27 Feb 2023 08:38:50 GMT

Hi @robj20, welcome to the forum and thanks for posting.

Try a Message to the chat team Broadband | BT Help for billing and they will be able to complete this for you . Post back and let me know how you get on.

Cheers

John

Re: Multiple accounts

robj20 — Mon, 27 Feb 2023 08:42:12 GMT

Couldn't get passed the security question so no help. Asked me for a landline number which I don't have.

Re: Multiple accounts

JohnC2 — Mon, 27 Feb 2023 08:53:01 GMT

Hi @robj20, thanks for trying and sorry it wouldn't work.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you. It can take a few days for us to get back to you.

Cheers

John

Re: Multiple accounts

JohnC2 — Thu, 02 Mar 2023 13:22:26 GMT

Hi @robj20, thanks for getting in touch. The old accounts should now be removed from your BTID. Please would you test at your end and let me know how you get on?

Cheers

John

Re: Multiple accounts

robj20 — Thu, 02 Mar 2023 13:25:22 GMT

Yes, thank you. All looks correct.