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BT ID Account Sign In Issue

AnOlogyAnthony — Mon, 27 Feb 2023 15:11:53 GMT

Good afternoon,

I'm currently no longer unable to fully access my account via either www.bt.com or the MyBT app.

Below are the on-screen messages that present having successfully gone through log in.

However, curiously I am still able to access my BT ID associated email via the BT Email app.

I do however have a suspicion this issue may relate to the yellow warning banner I happened across last week advising me that my email account would be 'downgraded' because it's actively rarely used.

I did just get cut off from a frustrating phone back from an agent who seemed to not understand the issue/not had related training.

Would anybody be kind enough to advise me as to how this issue may be solved?

Thank you

Re: BT ID Account Sign In Issue

NeilO — Tue, 28 Feb 2023 11:06:43 GMT

Hi @AnOlogyAnthony welcome to the community and thanks for posting, I'm sorry you're experiencing issues accessing your account in MyBT. We'll need to take a closer look at this for you so I'll send you a private message so you can get in touch with the community moderators.

Thanks

Neil

Re: BT ID Account Sign In Issue

JohnC2 — Tue, 21 Mar 2023 14:23:57 GMT

Hi @AnOlogyAnthony, the issue should now be resolved. Please would you check your MyBT to see if your email is showing Active and let me know.

Cheers

John