This topic

Xbox account needs released

gerdy175 — Tue, 28 Feb 2023 10:23:14 GMT

@SeanD , @DavidM , @PaddyB @DanielS @NeilO

apologies for the tag, but seen one of you had resolved for someone else so hoping for the same help.

Essentially I would like my microsoft account released by BT so that I can play my games etc again without having to pay for Game Pass via BT.

Re: Xbox account needs released

NeilO — Tue, 28 Feb 2023 11:22:04 GMT

Hi @gerdy175 Thanks for posting, have you opted out of the Game pass Auto-renewal in MyBT?

Neil

Re: Xbox account needs released

gerdy175 — Tue, 28 Feb 2023 11:45:39 GMT

Yes I had opted out of the renewal, my game pass expired and then I had purchased a 12 month code to use, when I went to use it would not accept as is account is managed by EE/BT, I then to continue online gaming had no other option but to pay £9.99 via for this month to continue online features. I have since disabled the auto renewal again in hope of resolving issue and using my 12 month prepaid code.

@NeilO

Re: Xbox account needs released

NeilO — Tue, 28 Feb 2023 12:24:43 GMT

Hi, @gerdy175 Thanks for clarifying, I'm sorry the opt-out didn't work. I'll send you a private message and we'll raise this with the team who can get that looked into.

Neil

Re: Xbox account needs released

gerdy175 — Tue, 28 Feb 2023 12:25:19 GMT

perfect thank you

Re: Xbox account needs released

gerdy175 — Tue, 14 Mar 2023 15:06:44 GMT

@SeanD , @DavidM , @PaddyB @DanielS @NeilO

Hi All

sorry for tagging again; the issue seems to still be ongoing, my concern is that I have a voucher for 12 months that I cannot apply. Can someone follow up as I got an email stating case closed.

Re: Xbox account needs released

benj91 — Wed, 15 Mar 2023 09:41:12 GMT

Hi not to hijack this thread, but rather highlight that it could be a more widespread issue again. This is also happening to me after a 6 month subscription from BT. I have a purchased code ready to be redeemed. Could someone also PM me to get this resolved please?

Re: Xbox account needs released

DavidM — Wed, 15 Mar 2023 09:59:30 GMT

Hi @benj91 and welcome to our community.

Thanks for posting about the Xbox account. Can you just confirm you've opted out of the Game pass Auto-renewal on your MyBT?

Cheers

David

Re: Xbox account needs released

gerdy175 — Wed, 15 Mar 2023 10:06:00 GMT

Hi;

Yes I had opted out prior to the free period ending, which didnt work. I then was forced to pay for the months sub to continue online gaming, I also opted out of that, I have the confirmation emails.

edit

@DavidM I just realised this wasn't directed at me but someone who had posted on my thread, my issue is still outstanding.

Re: Xbox account needs released

benj91 — Wed, 15 Mar 2023 10:02:15 GMT

Hi David,

yes I did and I had an email to confirm it would expire on the 6th March.

thanks for looking into this!

Re: Xbox account needs released

DavidM — Wed, 15 Mar 2023 10:33:32 GMT

Thanks for confirming that @benj91 .

I'll drop you over a message now so you can get in touch.

@gerdy175 I can see your message in our queue. We're a little short handed at present be we'll pick up soon.

Cheers

David

Re: Xbox account needs released

bips4thewin — Sat, 18 Mar 2023 15:59:50 GMT

Is there any chance I can get in on this as well? I claimed the 12 month offer and chose not to renew but my account is still locked by BT. I've got stacked credit but I'd like to get control back to Xbox directly.