https://community.bt.com/t5/Bills-Packages/Virtual-card/m-p/2280406#M152527 <P>Hello ,&nbsp;</P><P>we’ve recently joined bt with our broadband , at the time we were told the virtual card would be sent after the official connection date .&nbsp;<BR /><BR /></P><P>this doesn’t seem to be the case , what was the time scale for most ?&nbsp;</P> Tue, 28 Feb 2023 10:48:32 GMT Cmm16 2023-02-28T10:48:32Z https://community.bt.com/t5/Bills-Packages/Virtual-card/m-p/2280406#M152527 <P>Hello ,&nbsp;</P><P>we’ve recently joined bt with our broadband , at the time we were told the virtual card would be sent after the official connection date .&nbsp;<BR /><BR /></P><P>this doesn’t seem to be the case , what was the time scale for most ?&nbsp;</P> Tue, 28 Feb 2023 10:48:32 GMT https://community.bt.com/t5/Bills-Packages/Virtual-card/m-p/2280406#M152527 Cmm16 2023-02-28T10:48:32Z https://community.bt.com/t5/Bills-Packages/Virtual-card/m-p/2280426#M152528 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/312714">@Cmm16</a>&nbsp;Thanks for posting, I'm sorry that's not correct your reward card is emailed to you after the 14-day cooling-off period has passed.&nbsp;</P> <P>Neil</P> Tue, 28 Feb 2023 11:39:24 GMT https://community.bt.com/t5/Bills-Packages/Virtual-card/m-p/2280426#M152528 NeilO 2023-02-28T11:39:24Z