This topic

Being charged £549.97

jam2000 — Tue, 28 Feb 2023 11:24:00 GMT

Can I have some help please and confirmation, as I don't want to be charged £549.97

I'm out of contract and moving over to another provider and been sent that email, I just need a new email sent for confirmation.

Also need to confirm my line save rental which I've paid will be refunded too.

Re: Being charged £549.97

imjolly — Tue, 28 Feb 2023 11:50:59 GMT

have you phoned customer service for clarification on why cost so high if out of contract 03301234150?

you will get a refund of your LRS based on complete months remaining after termination date

Re: Being charged £549.97

garybs29 — Tue, 28 Feb 2023 12:54:26 GMT

Are you sure you're out of contract? That seems like a charge for a long contract left yet

Re: Being charged £549.97

Keith_Beddoe — Tue, 28 Feb 2023 13:13:40 GMT

@jam2000

According to this post, you renewed your contract in October 2022.

https://community.bt.com/t5/TV-Content-including-BT-Sport/No-BT-Sport-HD-4K/m-p/2258574

Re: Being charged £549.97

jam2000 — Wed, 01 Mar 2023 14:01:26 GMT

Yep phone and broadband out of contract and TV contact ends June this year

Re: Being charged £549.97

imjolly — Wed, 01 Mar 2023 14:36:17 GMT

did you check MYBT to make sure changes last year did not start a new contract

Re: Being charged £549.97

Keith_Beddoe — Wed, 01 Mar 2023 15:53:59 GMT

@jam2000

On 25-10-2022 you posted.

"I've amended my package to BT Sport and Netflix Ultimate"

That would have started a new broadband contract, as you cannot have those add-ons without starting a new contract, as they both need broadband to work.

Re: Being charged £549.97

JonUK — Wed, 01 Mar 2023 16:34:05 GMT

@Keith_Beddoe

Why would a change of 'TV' product affect someones broadband contract length?

If that was the case anyone cancelling their 'TV' package would lose their broadband.

Can you explain?

Re: Being charged £549.97

Keith_Beddoe — Wed, 01 Mar 2023 17:02:51 GMT

The contract was upgraded to add Sport and Netflix Ultimate , for those services to be provided, the length of the broadband contract would need to be extended. That is usually mentioned in the T&Cs when any changes to your contract is made.

You could cancel a TV package, but still keep your broadband, as broadband would not be dependent on the TV.

TV and such, are Value Added Services which are added on to your broadband contract.

I am sure a moderator could clarify this.

Re: Being charged £549.97

Anonymous — Wed, 01 Mar 2023 17:08:29 GMT

I believe Netflix is a 30 day rolling contract but Sport is 24 months. As above, you cannot have Sport without BT Broadband, which is why they also renew your broadband contract when you add Sport.

Re: Being charged £549.97

-Richie- — Wed, 01 Mar 2023 18:53:55 GMT

@JonUKwrote:
Why would a change of 'TV' product affect someones broadband contract length?

Only BT broadband customers can subscribe to BTTV, as the broadband is a requirement the contract/discounts are aligned to match the BTTV minimum term.

@JonUKwrote:
If that was the case anyone cancelling their 'TV' package would lose their broadband.

No, you can have BT broadband without BTTV, you can not have BT TV without BT broadband.

Re: Being charged £549.97

zulu17 — Wed, 01 Mar 2023 22:04:07 GMT

With the flexible TV contracts if @jam2000 flexed from one Flexible TV pack to another within the minimum term then the minimum term of 2 years would normally remain from the date of the original (first) TV pack being taken out. If a TV box upgrade was involved then a new minimum term would I believe apply.
so really find out what the charges are for and if it is because of any orders check the communication received with the order(s).