This topic

Openreach engineer failed to arrive twice

racey24 — Mon, 20 Feb 2023 14:39:02 GMT

BT set up an appointment for Openreach to install superfast broadband on Feb. 3, between 8.00 and 13.00. I waited in all day but no engineer despite being told that the job was scheduled for that day. Finally, I was told that the engineer had arrived but there was more civil work needed.
Offered another appointment on Feb. 18. Exactly the same happened. I was told that an engineer would arrive but was running late. No show again. I’d wasted another day.

Offered a new date of March 1st. If they install then, I will have been without broadband for a month.
My line has been disconnected so I can't no chance go back to my old provider.

Is there anything I can do to stop the same thing happening again?

Re: Openreach engineer failed to arrive twice

JohnC2 — Mon, 20 Feb 2023 14:57:56 GMT

Hi @racey24, welcome to the forum and Very sorry that the engineer has now failed to attend on two occasions.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get connected.

Cheers

John

Re: Openreach engineer failed to arrive twice

racey24 — Mon, 20 Feb 2023 15:34:45 GMT

thanks.

Sent a PM

Re: Openreach engineer failed to arrive twice

JohnC2 — Wed, 01 Mar 2023 15:33:51 GMT

Hi @racey24 thanks for getting back to me today to confirm the engineer arrived and has completed your installation.

Cheers

John