This topic

Equipment Return

andyshortwave — Wed, 01 Mar 2023 23:44:22 GMT

Help!

I'm leaving BT and have to return equipment. 2 problems -

1. I cannot find in "My Bt" the list of kit to be returned and the associated reference numbers.

2. I have 2 pieces of kit to return (TV Pro Box and Smart Hub) but they've only sent me one return kit. I can't find the reference number in My Bt (as per the above), so I don't know which piece of kit this is for, or is it for both? Can I send the 2 pieces of kit in one return pack?

Advice appreciated.

Re: Equipment Return

DanielS — Thu, 02 Mar 2023 10:00:27 GMT

Hi @andyshortwave,

It may be best if you speak with us directly about this.

We can check your account out and let you know exactly what needs to be returned.

I've sent you a private message that you can reply back on.

Thanks
DanielS

Re: Equipment Return

NeilO — Sat, 04 Mar 2023 14:49:43 GMT

Hi @andyshortwave thanks for speaking with me today, I'm glad I was able to help.

Neil

Re: Equipment Return

andyshortwave — Mon, 10 Apr 2023 11:06:32 GMT

Hi Neil, (or other member of team)

You were very helpful in assisting me with my equipment returns, however I returned the items in March which I can confirm (via the tracking number QZ448575251GB) were received by yourselves on March 21st.

I am still receiving messages saying you haven't received my kit. I know from previous returns that when the kit is received I would get a confirmation text/email?

As the date of receipt of kit by yourselves was almost 4 weeks ago I am getting a little concerned.

Any help appreciated.

Andy.

Re: Equipment Return

NeilO — Mon, 10 Apr 2023 11:28:34 GMT

Hi @andyshortwave welcome back to the community, I'm sorry about that, I've updated our systems to show that the equipment has been returned.

Thanks

Neil

Re: Equipment Return

andyshortwave — Mon, 10 Apr 2023 11:29:52 GMT

Brilliant. Thanks Neil.

Yes, I've just received text/email to confirm.

Thanks again. Great customer service, appreciated.

Andy.

Re: Equipment Return

NeilO — Mon, 10 Apr 2023 11:35:07 GMT

@andyshortwave No problem at all.