This topic

Restrictions

djpaulbailey43 — Fri, 03 Mar 2023 19:45:35 GMT

I’ve been waiting over four hours for restrictions to be lifted on my fiber 900. Modem is flashing as normal and hub is blue but says no internet…can anyone help here??

Re: Restrictions

Keith_Beddoe — Fri, 03 Mar 2023 19:56:52 GMT

@djpaulbailey43

Welcome to this user forum for BT Retail phone and broadband customers.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

Re: Restrictions

-Richie- — Fri, 03 Mar 2023 20:00:25 GMT

It can take 24 hours for the restrictions to lift after BT have processed the payment, see want my BT services to be reconnected or have restrictions lifted

How long it takes to reconnect
We'll reconnect within 24 hours of processing your payment.
How long does it take for BT to process my payment?

Re: Restrictions

djpaulbailey43 — Fri, 03 Mar 2023 20:58:52 GMT

It’s normally no more than four hours if that, I get the impression it’s not been done right but nobody at bt will probably care even if I contact them