This topic

My Bt

ptranter — Mon, 27 Feb 2023 11:19:43 GMT

I have access to my Bt app but all I get is sorry we can get those details there’s a hitch at our end , at the start in October my account was set up 3 times and I have those accounts in the drop down box in my Bt app I think that two of the accounts that are not active need to be cancelled as I can not see any of my package or bills and this has been since November and I have spoke to several people about this problem and the case has been opened and closed and still the same .

Re: My Bt

JohnC2 — Mon, 27 Feb 2023 13:07:11 GMT

Hi @ptranter, welcome to the forum and sorry that this was not resolved on your previous contacts.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

Re: My Bt

StuartH — Sun, 05 Mar 2023 12:02:31 GMT

Hi @ptranter

Thanks for sending us your details.

Can you advise if the issue is still persisting? Or if it's resolved.

Thanks

Stuart

Re: My Bt

ptranter — Sun, 05 Mar 2023 12:41:26 GMT

Hi yes my problem has been resolved thanks very much

Re: My Bt

StuartH — Sun, 05 Mar 2023 12:55:32 GMT

Hi @ptranter

Brilliant news, really glad I was able to help with this.

Cheers

Stuart