This topic

Reward card

BeepBeep1 — Tue, 07 Mar 2023 20:20:04 GMT

Can anyone help

had an text to say we’re sending details how to access my £50 reward card by email

got an email saying we’ll send card soon and detail on how t access - this was yesterday and I haven’t had anything else and in the app shows award claimed but I haven’t

who do I contact to get this sorted as getting in touch with BT is a nightmare

thanks

Re: Reward card

DanielS — Tue, 07 Mar 2023 20:57:31 GMT

Hi @BeepBeep1,

This is something that our Customer Service number can help you with. It's worth calling if you haven't already. Alternatively, we should be able to help you with this but it can take us a few working days to get back to you.

First, can you let me know if your order been completed for more than 14 days?

Thanks
DanielS

Re: Reward card

BeepBeep1 — Tue, 07 Mar 2023 21:07:49 GMT

Entered new contract 19/02/23 😀

I tried calling BT today and was sent from pillar to post

thanks for your help

Re: Reward card

JohnC2 — Wed, 08 Mar 2023 08:18:41 GMT

Hi @BeepBeep1, thanks for posting back.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

Re: Reward card

NeilO — Wed, 08 Mar 2023 15:49:08 GMT

@BeepBeep1 Thanks for speaking with me today, I'm glad I was able to help.

Neil

Re: Reward card

BeepBeep1 — Mon, 13 Mar 2023 09:55:34 GMT

Hi there 😀
It’s Monday and still nothing

Reward card

BeepBeep1 — Tue, 14 Mar 2023 14:23:16 GMT

So I asked on here last week about not getting my reward card

was advised was ordered and should have been with me Fri/Sat just gone

it’s now Tuesday and still nothing

rather fed up with BT - I have to chase everything up

will not renew with them again!

Re: Reward card

RobbieMac — Tue, 14 Mar 2023 14:36:30 GMT

Hi @BeepBeep1

Thanks for posting back.

I am sorry for the problems receiving your reward card. I can see the notes from my colleague who helped you last week and everything has been claimed from here.

Please contact our card services team on 0344 879 1068 or email bt@purecard.com. Open 9am to 6pm, Monday to Friday (excluding public holidays). The team will find out what's gone wrong.

Post back and let me know how you get on chatting with them.

Thanks,

Robbie

Re: Reward card

BeepBeep1 — Mon, 27 Mar 2023 17:37:05 GMT

Hi @NeilO

still awaiting my reward cards yes cards I am awaiting 2 of them

they are shown as ordered in my BT App but yet again I’m waiting on BT to give me what I’m entitled to

can you help?

Re: Reward card

DavidM — Mon, 27 Mar 2023 18:25:32 GMT

Hi @BeepBeep1 and thanks for posting.

Sorry you're still having problems receiving the rewards. Have you contacted the card services team on 0344 879 1068 as mentioned by @RobbieMac .

Cheers

David

Re: Reward card

BeepBeep1 — Mon, 27 Mar 2023 19:22:49 GMT

Hi 😀

I have spent many hours on the phone with BT over the last few months and get no where

below is what is in my app

Can you help at all as I refuse to call and be sent all over the place talking to everyone who works for BT because the person I am talking to doesn’t know what to do lol

Re: Reward card

DavidM — Mon, 27 Mar 2023 19:25:32 GMT

Hi @BeepBeep1 and thanks for the reply.

As @RobbieMac mentioned previously all the rewards have been sent from this side so if there are any problems you need to contact the number I posted as they're the only team that can help.

Cheers

David

Re: Reward card

BeepBeep1 — Thu, 30 Mar 2023 12:06:26 GMT

Right let’s get this straight

i was supposed to be getting a reward card for entering a contract again

i have NOT had this to date

card services cannot help me because I have not had one issued !
again been passed around like no one cares

please provide me a number for complaints

Re: Reward card

NeilO — Thu, 30 Mar 2023 14:01:20 GMT

Hi @BeepBeep1 I'm so sorry the reward card hasn't been issued yet, I've raised a complaint with the reward card team to chase this up as it should have been emailed to you already. I'll keep an eye on the complaint to make sure they get that sorted for you.

Neil

Re: Reward card

BeepBeep1 — Thu, 30 Mar 2023 14:11:05 GMT

Been on to BT again today and it’s because of the orders not being closed or something but I should see something in the next couple of weeks

thank you

Re: Reward card

NeilO — Tue, 04 Apr 2023 08:14:55 GMT

Hi @BeepBeep1 thanks for speaking with me again today. I'm glad the voucher has arrived, if you need any help in the future post back and we'll be happy to assist.

Thanks

Neil