This topic

Re: Return my kit

ney — Mon, 06 Mar 2023 21:12:21 GMT

Sorry for high jacking this thread but how do I also request a returns bag also as I know I will have to return my Smart Hub. As got it just after December 2029.

As I finally left BT FTTC and my Sky broadband FTTC on a similar package as I was with BT got switched on this morning and service seems fine after the Sky Hub rebooted itself twice durning the day.

Re: Return my kit

ney — Mon, 06 Mar 2023 22:51:18 GMT

Sorry for for high jacking this thread but how do I request a returns bag also as I know I will have to return my Smart Hub. As got it just after December 2019..

As I finally left BT FTTC and my Sky broadband FTTC on a similar package as I was with BT got switched on this morning and service seems fine after the Sky Hub rebooted twice durning the day.

Re: Return my kit

gg30340 — Tue, 07 Mar 2023 00:01:44 GMT

Rather than hijacking a thread I have moved your posts onto your own thread so that you will get replies relevant to you.

Re: Return my kit

NeilO — Tue, 07 Mar 2023 10:40:17 GMT

@ney I'll send you a private message in a moment so you can get in touch with the moderation team, we'll be happy to organise a returns bag so you can send the smart hub back.

Neil

Re: Return my kit

ney — Tue, 07 Mar 2023 12:14:33 GMT

Thanks have sent you a private messsage.

Re: Return my kit

NeilO — Wed, 08 Mar 2023 14:54:39 GMT

Hi, @ney Thanks for the private message. I've ordered you a returns bag and it will be with you in the next 5 working days.

Thanks

Neil

Re: Return my kit

ney — Wed, 08 Mar 2023 14:55:57 GMT

Thanks.