Unable to upgrade broadband speed..

Scotty88 — Thu, 09 Mar 2023 08:48:22 GMT

Hello

I've been trying and trying to upgrade my broadband speed and although I know I can get a faster speed at my property, BT is saying I can't get any faster than what I already have now, which I know is false because I checked the open reach broadband checker for my premises and its saying I can recieve faster speeds.

It feels like I'm living in the dark ages with the speed I've got at the moment 😞

I've tried ordering a new package online but it's saying Its only offering the speeds I've been quoted from BT.

Any help would be appreciated.

Re: Unable to upgrade broadband speed..

imjolly — Thu, 09 Mar 2023 09:08:32 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

This topic

Unable to upgrade broadband speed..

Re: Unable to upgrade broadband speed..