This topic

How do I remove old accounts from MyBT?

RicoMagico — Sun, 12 Mar 2023 09:52:00 GMT

Hi,

I have 3 previous accounts in MyBT and my current account is only accessible via the 'Your Bills' area.

Can you help to remove the old accounts please and allow the current account to show up when I log in?

Thanks,
Ricky

Re: How do I remove old accounts from MyBT?

RicoMagico — Thu, 16 Mar 2023 15:07:52 GMT

Could someone please help me with this?

Re: How do I remove old accounts from MyBT?

gg30340 — Thu, 16 Mar 2023 15:19:11 GMT

If you call BT Customer Services on 0330.1234.150 they should be able to do that for you.

Re: How do I remove old accounts from MyBT?

RicoMagico — Thu, 16 Mar 2023 15:35:18 GMT

Thanks very much for your help.

Re: How do I remove old accounts from MyBT?

DavidM — Thu, 16 Mar 2023 18:36:11 GMT

Hi @RicoMagico and welcome to our community.

If 150 can't help please get back to me and I'll lend a hand.

Thanks @gg30340 for the pointer.

Cheers

David