https://community.bt.com/t5/Bills-Packages/Returning-hub/m-p/2282697#M153106 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/278975">@Staffo81</a></P> <P>Thanks for your post and welcome back!</P> <P>I am sorry for the problems you've had getting hold of a returns kit.&nbsp;&nbsp;I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: <A href="https://community.bt.com/t5/notes/privatenotespage" target="_blank">Private messages</A></P> <P>Thanks,</P> <P>Robbie</P> Sun, 12 Mar 2023 11:05:40 GMT RobbieMac 2023-03-12T11:05:40Z https://community.bt.com/t5/Bills-Packages/Returning-hub/m-p/2282613#M153090 <P>&nbsp;I have asked countless times for a returns package for hub and now they want to charge me £50</P> Sat, 11 Mar 2023 18:50:37 GMT https://community.bt.com/t5/Bills-Packages/Returning-hub/m-p/2282613#M153090 Staffo81 2023-03-11T18:50:37Z https://community.bt.com/t5/Bills-Packages/Returning-hub/m-p/2282697#M153106 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/278975">@Staffo81</a></P> <P>Thanks for your post and welcome back!</P> <P>I am sorry for the problems you've had getting hold of a returns kit.&nbsp;&nbsp;I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: <A href="https://community.bt.com/t5/notes/privatenotespage" target="_blank">Private messages</A></P> <P>Thanks,</P> <P>Robbie</P> Sun, 12 Mar 2023 11:05:40 GMT https://community.bt.com/t5/Bills-Packages/Returning-hub/m-p/2282697#M153106 RobbieMac 2023-03-12T11:05:40Z