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Reward Card

Graham9991 — Sun, 12 Mar 2023 09:42:39 GMT

Morning,

I went live with Broadband and Landline on the 8th March 2023. During the process I received an email to claim my reward card. However, when I logged in to my bt account it directs me to a page which shows my former accounts together with my present account.I then log into my current account nothing happens? I have repeatedly tried to claim without success. Can you help please.

Re: Reward Card

RobbieMac — Sun, 12 Mar 2023 10:59:29 GMT

Hi @Graham9991

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having claiming for your reward card. I also understand there are some older accounts showing when you log into your BTID. Have a look here >> Account and billing << and one of my colleagues will be able to help you with this.

Feel free to let me know how you get on chatting with them.

Thanks,

Robbie

Re: Reward Card

Graham9991 — Sun, 12 Mar 2023 15:10:20 GMT

Thanks. I had to ring the call centre in the end. I spoke with a very helpful agent in Doncaster. The matter has now been resolved.

Re: Reward Card

RobbieMac — Sun, 12 Mar 2023 16:26:56 GMT

Thanks for letting me know @Graham9991

I am pleased my colleague could help get you sorted.

All the best,

Robbie