This topic

Renewed and still showing a price increase from 31st March

jb68 — Thu, 16 Feb 2023 11:05:47 GMT

Hi,

I renewed my contract today on the phone, I asked the question that I shouldn't be affected by the price increase this April but have received an email with the contract showing a price increase from 31st March Onwards.

What's the best solution to this since I think I'll have a 14 day off cooling period, just don't want to get locked in and be affected.

Thanks

Re: Renewed and still showing a price increase from 31st March

NeilO — Thu, 16 Feb 2023 11:44:31 GMT

Hi, @jb68 I'm sorry if you've been misinformed, if you renew today you will be affected by the price increase on the 31st of March. If you renew after the 1st of March you would not be affected by this year's change.

Neil

Re: Renewed and still showing a price increase from 31st March

TimCurtis — Thu, 16 Feb 2023 14:45:16 GMT

@jb68

I think there might be a way around this.

After March 1st go into MYBT and manage your Broadband and try the Upgrade option. You should find that your current contract is shown as one of the upgrade options and try checking out.

Re: Renewed and still showing a price increase from 31st March

jb68 — Thu, 16 Feb 2023 15:15:42 GMT

Hi,

thanks for the information and yeah I got misinformed. I have sent in a request to cancel the renewal and will wait after 1st of march

Re: Renewed and still showing a price increase from 31st March

allanraymond — Thu, 16 Feb 2023 15:48:18 GMT

Why the 1st March not to be affected by the price increas from 31 March?

If I understand it correctly, as I'm well within my current 24 month contract and decide to recontract after 1 March with my exact same package I assume I will avoid the price increase. Is this correct?

Re: Renewed and still showing a price increase from 31st March

TimCurtis — Thu, 16 Feb 2023 16:14:45 GMT

@allanraymond

Well I'm hoping that if I renew my recently renewed contract after March 1st that it'll avoid the price increase. Certainly I'm going to try it.

Re: Renewed and still showing a price increase from 31st March

-Richie- — Thu, 16 Feb 2023 19:07:14 GMT

Anyone who joins or renews the minimum term on or after 1st March 2023 will avoid this years price change, anyone who joins or renews before then will be impacted by the price change.

Re: Renewed and still showing a price increase from 31st March

allanraymond — Thu, 16 Feb 2023 19:14:21 GMT

-Richie-

As per my earlier query.

Why customers renewing after 1st March will not to be affected by the price increase from 31 March?

Is this documented somewhere?

Re: Renewed and still showing a price increase from 31st March

-Richie- — Thu, 16 Feb 2023 20:03:06 GMT

There has to be a cut off date at some point, for BT it's March 1st 2023, so your first increase would be 01/04/2024 if you renewed on or after 01/03/2023

Re: Renewed and still showing a price increase from 31st March

VeteranISPUser — Thu, 16 Feb 2023 20:08:20 GMT

It wouldn’t surprise me if the offers in My BT from 01/03/2023 will include the increase and the re-contract for the same price offers will have disappeared.

Re: Renewed and still showing a price increase from 31st March

ney — Thu, 16 Feb 2023 21:52:21 GMT

I never knew that and my FTTC contract is up in the next 7 or 8 days. So may hold off thinking about trying to get a deal with BT till 1st March but I have also been looking elsewhere and have been looking at Sky for FTTC.

Re: Renewed and still showing a price increase from 31st March

TimCurtis — Tue, 07 Mar 2023 12:23:01 GMT

I renewed on March 2 with the order completing today but contract start/end dates not changed. Called BT & was told that due to 14day cooling off period nothing will change until that 14 days is up. Not sure that's true but will wait and see.

Re: Renewed and still showing a price increase from 31st March

VeteranISPUser — Tue, 07 Mar 2023 12:40:08 GMT

Hi @TimCurtis

I also renew on Thursday 2nd March, but it completed fully on 3rd March (all green lights). My contract dates changed immediately. Yours definitely looks a bit strange.

Re: Renewed and still showing a price increase from 31st March

-Richie- — Tue, 07 Mar 2023 13:53:32 GMT

@TimCurtiswrote:
I renewed on March 2 with the order completing today but contract start/end dates not changed. Called BT & was told that due to 14day cooling off period nothing will change until that 14 days is up. Not sure that's true but will wait and see.

It's correct, the system will show any early termination charges and end dates as your original renewal, then on day 15 when the new renewal cooling off period ends, it will update to reflect the new dates.

Re: Renewed and still showing a price increase from 31st March

conrad — Tue, 07 Mar 2023 15:59:55 GMT

I renewed and MyBT has been fully updated to reflect the new contract which ends 5 March 2025.

Re: Renewed and still showing a price increase from 31st March

TimCurtis — Tue, 07 Mar 2023 16:53:01 GMT

Mine's tied in with a switchover to DV which only happened late morning today so maybe that's a factor for me.

Re: Renewed and still showing a price increase from 31st March

TimCurtis — Wed, 15 Mar 2023 09:05:27 GMT

@NeilO

Well no change for me so I must have done something wrong as others have clearly been successful.

I'll try a complaint & see if that gets me anywhere.

Re: Renewed and still showing a price increase from 31st March

VeteranISPUser — Wed, 15 Mar 2023 09:28:50 GMT

Hi @TimCurtis If the £0 recontact is still available on your offers page then I would take it. All we have is one throwaway remark that recontacting on the phone after the 1st March will avoid the price increase. I personally will believe it when I see it.

Re: Renewed and still showing a price increase from 31st March

TimCurtis — Wed, 15 Mar 2023 09:54:45 GMT

@VeteranISPUser

I tried that again last night to no avail unfortunately. Writing my complaint at this moment.

Re: Renewed and still showing a price increase from 31st March

TimCurtis — Tue, 21 Mar 2023 14:54:03 GMT

Just had a call about my complaint and it was explained to me that this renewal trick will only work if you're out of contract or within the re-contract period which is something like 4-6 months before your contract end date, which I wasn't.