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Now TV ID Incorrect in order

Maziear — Wed, 15 Mar 2023 22:59:20 GMT

Hi, i have ordered a VIP tv package today and within the order summary i noticed the sales guy put in .co.uk instead of .com for my email address for my now TV id.
I contacted BT directly but they did not seem to know what to do. Can a moderator please contact me to fix my now tv email id and resend now tv activation to my correct email address.

i don’t want to cancel the order and re order again if its not complicated to fix please.

Re: Now TV ID Incorrect in order

RobbieMac — Thu, 16 Mar 2023 11:27:15 GMT

Hi @Maziear

Welcome and thanks for posting!

I am sorry for the mix up with your NOW email address. I appreciate the time you've taken to call us and try and get it updated. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

We are a small, specialised team and deal with cases strictly in turn as we receive them. We'll get to your case as soon as we possibly can.

Thanks,

Robbie

Re: Now TV ID Incorrect in order

Maziear — Thu, 16 Mar 2023 13:49:12 GMT

@RobbieMac thank you for getting back. I have replied to your private message.

many thanks