This topic

Full Fibre Renewal Price vs New Customer

danielrc — Thu, 16 Mar 2023 17:11:05 GMT

Currently on 300mb Full Fibre with Halo 3 (which I don't use or have never needed to) paying £49 a month (this goes up to £56 in a few weeks). Contract ends in 22 days. Just spent 30mins on the phone to BT and the best price I could get was still £50 for 500mb or £52 for 900mb.

Whereas, when you look at new customer deals with 500mb and a phone it's currently £35.99 (minus Halo 3, don't want that anymore anyway)

Vodafone currently offer 500mb for £30 and phone. Although I don't really want to set up new routers and switch, but I don't think I have much choice if I can save £264 a year.

BT also says this below - Price Promise. I certainly didn't get that on the phone with BT.

Re: Full Fibre Renewal Price vs New Customer

-Richie- — Thu, 16 Mar 2023 19:23:15 GMT

@danielrcwrote:
BT also says this below - Price Promise. I certainly didn't get that on the phone with BT.

It's a Halo price promise, it means an existing Halo customer will never pay more than a new customer ordering Halo on a like for like package.
You're comparing Halo plans to non-Halo plans.

Re: Full Fibre Renewal Price vs New Customer

danielrc — Fri, 17 Mar 2023 08:49:06 GMT

The problem is I can't seem to get off Halo anymore. Why didn't they offer a non-Halo package?

Re: Full Fibre Renewal Price vs New Customer

Gary_fibre — Tue, 25 Jul 2023 21:16:52 GMT

Did you get this sorted in the end with bt or did you go elsewhere?

I'm in the same boat, 61.24 for full fibre 300 and they are offering new customers 900 plus Xbox ultimate for 40.00

I never wanted or needed halo3 but as an early adopter it was the only one at the time.

Re: Full Fibre Renewal Price vs New Customer

Dr_YankeeDoodle — Thu, 27 Jul 2023 12:57:11 GMT

I'm in the same boat... Paying 84£ a month and up for a renewal in 3 weeks, as a new customer I'd be paying less than half for the same speeds... I'm with BT for more than 5 years, sad to see how BT treats existing customers.