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Reward Card and Account Select

Murray2432 — Fri, 17 Mar 2023 09:37:52 GMT

Hi all,

Sorry as I know this has been asked before but I'm having an issue redeeming a reward card that I am eligible for when I signed up to BT. It's a £70 gift card but when I go to redeem, it says I have four accounts with BT and to select the relevant one. I do this and it comes up blank. does anyone know how I can rectify this please?

For clarity, two of the accounts are past BT Sport subscriptions via my mobile service (now inactive) and one current BT Sport mobile subscription. I did try to add an "account manager" to my main account in the hope that it helped however I can't switch to my main account under accounts on MyBT, another issue entirely which I believe is currently under investigation.

Any help gratefully received

Re: Reward Card and Account Select

DanielS — Fri, 17 Mar 2023 12:54:15 GMT

Hi @Murray2432,

Thanks for taking the time to post your question.

I am sorry that you can't claim it at the moment. I can help you get this claimed at my end. I've sent you a private message with some details that I need. Reply back when you get a chance and afterwards one of my team will get back in touch.

Thanks
DanielS

Re: Reward Card and Account Select

Murray2432 — Fri, 17 Mar 2023 13:38:33 GMT

Thank you, I have sent a reply to your message

Re: Reward Card and Account Select

DavidM — Tue, 28 Mar 2023 12:11:36 GMT

Thanks for sending over the details and for taking my call @Murray2432 .

I'm glad I was able to sort this out for you. Post back if you have any other problems.

All the best

David