This topic

Old BT account still showing on dashboard and app

boothandco90 — Fri, 17 Mar 2023 12:49:42 GMT

Old account still showing, navigating dashboard/app is difficult. Also confusing with email notifications, reported multiple emails advising change to service in last 6 months. Can the old account be removed?

Re: Old BT account still showing on dashboard and app

DanielS — Fri, 17 Mar 2023 12:51:15 GMT

Hi @boothandco90,

I can arrange to have the old one removed for you.

I'm sending you a private message that you can reply to me on. Please don't post up any account details on this page as it's public.

After you reply to my private message, one of my team will be in touch within a couple of working days.

Thanks
DanielS

Re: Old BT account still showing on dashboard and app

DavidM — Sun, 19 Mar 2023 12:30:26 GMT

Thanks for sending over the details @boothandco90 .

I've rmoved that old account for you now.

Cheers

David