This topic

Duplicate E-Mails - Your latest bill is ready

naimsaleemi — Fri, 17 Mar 2023 20:58:06 GMT

Once again I've received 3 emails telling me my broadband and phone bill is ready. I reported onBT online support chay last month.

Anyone know whether I can change any setting/preference to stop this from happening?

StuartH — Mon, 20 Mar 2023 20:03:19 GMT

I can have this investigated for you to find out why you're receiving duplicate emails advising you that your bill is ready.

I've sent you a private message asking for some more details to help us investigate.

Thanks

Stuart

derekscarborough — Tue, 21 Mar 2023 09:52:42 GMT

I also get two emails each month regarding my bill is ready, is it possible to have my case looked into also.

RobbieMac — Tue, 21 Mar 2023 10:11:21 GMT

@derekscarborough wrote:

I also get two emails each month regarding my bill is ready, is it possible to have my case looked into also.

I've already sent you a message, privately, to look into this for you from our side.

Thanks,

Robbie