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Re: BT Reward Card

jamiewise1997 — Sat, 18 Mar 2023 08:33:42 GMT

Hi @DanielS

I have the same problem, blank screen after selecting my new account vs my old account.

Can you help?

Many thanks,

Jamie

Re: BT Reward Card

DavidM — Sat, 18 Mar 2023 09:22:04 GMT

Hi @jamiewise1997 and welcome to our community.

Thanks for posting about the reward card. I'm sure we can help you also. Please check your inbox for my message and drop me a reply with the details. We're very busy at present so it's taking a little longer than usual to reply but once you submit the information we'll get to you as soon as possible.

Cheers

David

Re: BT Reward Card

JohnC2 — Tue, 21 Mar 2023 13:43:08 GMT

Hi @jamiewise1997, thanks for speaking with me yesterday and the reward card is now claimed for you.

The old account is now removed from the BTID so would you please check that this is working ok for you now.

Cheers

John

Re: BT Reward Card

JohnC2 — Tue, 21 Mar 2023 14:08:03 GMT

Hi @jamiewise1997, thanks for your PM to confirm your BTID is working ok.

The reward card is virtual and will be sent to the email address you used when placing your order. For info on the virtual reward check out: Information about the BT Reward Card | BT Help

Cheers

John