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New BT Broadband contract price query have i been overpriced

BrickSmith — Thu, 23 Mar 2023 10:25:26 GMT

So i have just had renew my mothers BT broadband contract due to expire next week, her current deal had Ballooned to over £80 a month through price increases over the last 2 years when it started low £70's.

She was on fibre 100, 700 free minutes and month and BT Sport. we were told to keep that exact same package it would be £83 pounds per month so we had to remove BT Sport to bring it down to £65.

It just seemed a expensive So i went looking at Broadband deals on the BT website and and from what i saw Fibre 100 with phone is £40 a month so i made a customized package including 700 free minutes and i came to £42 a month.

I thought that line rental was now included in the overall price of broadband packages sold so if that's the case i'm not seeing why there is such a difference in what i was quoted over the phone compared to that price unless that price does not included line rental. £65 vs £42 is a huge difference.

Thank you.

Re: New BT Broadband contract price query have i been overpriced

BrickSmith — Thu, 23 Mar 2023 10:27:23 GMT

I just signed up for that package so i have 14 days to get out of it so i need to understand before i go forward

Re: New BT Broadband contract price query have i been overpriced

imjolly — Thu, 23 Mar 2023 11:21:02 GMT

line rental is included in all BT Broadband packages

Re: New BT Broadband contract price query have i been overpriced

BrickSmith — Thu, 23 Mar 2023 11:31:42 GMT

If That is the case Fibre 100 plus 700 free minutes and complete wifi should cost £52 pounds if im not mistaken

Can you confirm to me that should be the price of that package please? I just signed up for a contract and was told it would cost £65.

Re: New BT Broadband contract price query have i been overpriced

imjolly — Thu, 23 Mar 2023 11:53:13 GMT

this is a customer help customer community forum. everyone including myself are customers just like you and only the forum mods are BT employees. you need to phone CS 03301234150 with your query about cost