This topic

Replacement kit return bag and address

LottieMum — Thu, 23 Mar 2023 12:39:49 GMT

Hello. I wonder if someone can advise how to get a replacement BT Returns bag please. Or an address to return my kit to and I will package up myself and send.

Thank you.

Lesley

Re: Replacement kit return bag and address

Phil254 — Thu, 23 Mar 2023 13:41:20 GMT

If you visit How to return and recycle your BT equipment for free | BT Help there is as link on there to request a returns kit.

Re: Replacement kit return bag and address

LottieMum — Thu, 23 Mar 2023 14:23:40 GMT

Many thanks for your reply Phil.

I have tried this - I can still log into my BT - but cannot find a link to 'Return your BT kit' anywhere. I'm an ex customer and wonder if this is why.

Lesley

Re: Replacement kit return bag and address

RobbieMac — Thu, 23 Mar 2023 15:22:36 GMT

Hi @LottieMum

Welcome to the BT Community and thank you for your posts!

I am sorry for the problems you're having getting hold of a returns kit. I understand you've used the link posted previously and you're still no further forward.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Replacement kit return bag and address

RobbieMac — Sun, 26 Mar 2023 11:37:01 GMT

Hi @LottieMum

Thank you for sending over your details and for taking the time to chat with me this afternoon.

That's the returns kit ordered for you now and you'll receive it in the next 7 days. I'll close things off from here as agreed but if you need help in future feel free to come back on again 😊

Thanks,

Robbie

Re: Replacement kit return bag and address

LottieMum — Sun, 26 Mar 2023 12:17:52 GMT

That's marvelous.

Many thanks!

Lesley

Re: Replacement kit return bag and address

RobbieMac — Sun, 26 Mar 2023 14:21:06 GMT

@LottieMum wrote:

That's marvelous.

Many thanks!

Lesley

You're welcome Lesley 🙂

All the best.

Robbie