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Returning a kit

Pieter — Thu, 23 Mar 2023 21:35:20 GMT

Hi there,

I returned my BT TV Recordable Box kit on 21st of February, and it arrived with BT on 23 February (I have tracking confirmation of this), but I keep getting emails and texts that the Return Centre have not received it, and that I will soon be charged. It is now significantly longer than the 3 week processing time mentioned, so the delivery should have been processed by now.

Can I send proof of delivery somewhere so this can be sorted? Trying to phone BT to solve this has not been a success yet..

Thanks in advance.

Re: Returning a kit

Pieter — Thu, 23 Mar 2023 21:54:49 GMT

The online messaging option has solved the problem for me. So for anyone in the same situation I recommend not to call BT but to use the 'message us' option at BT TV | BT Help.

After messaging a bot first, an actual person started chatting to me after 10 minutes, and a few minutes later I got confirmation by text and email that the kit had arrived.

Best regards

Re: Returning a kit

ney — Thu, 23 Mar 2023 22:28:10 GMT

Its not a BT TV box but the BT Smart Hub that I sent back just over a week ago. As I now with Sky FTTC on a similar package as I was with BT.

All I have is a receipt from the post office to prove I sent it back.

How do I know BT got it.

Re: Returning a kit

GarforthGuy — Mon, 17 Apr 2023 10:18:45 GMT

You enter the tracking id on your post office receipt on the royal mail website, it will show when parcel was delivered.