This topic

How to find out when my contract ends and any penalties if leaving early.

JohnMutley_65 — Fri, 24 Mar 2023 10:48:55 GMT

After perusing online to try and find out the answer to my question in subject above, there did not appear to be any easy solution as so many of you out there had tried and failed, (so frustratingly it appeared) so I opted for the telephone assistance number that was mentioned on one of the posts, viz: 0800 800 150, I rang the number and after pressing all the usual buttons to jump through the hoops I was answered somewhat surprisingly after a couple of minutes at 10.28 by a lady who said, "Your through to Anita from Sheffield, how may I help?" (so far so good methinks optimistically) , I asked "How do I find out from BT when my contract ends and any penalties if I leave early please?"

"I can help you with that" was the reply, followed by a click, then a burring tone as the line went dead!

So don't bother trying to contact BT with this subject either online or by phone, they deliberately make it too difficult, I shall write a letter and post it special delivery to ensure I get a response from BT!

Re: How to find out when my contract ends and any penalties if leaving early.

Keith_Beddoe — Fri, 24 Mar 2023 10:51:40 GMT

@JohnMutley_65

Its within MyBT.

https://my.bt.com/s/apps/appsorder/customer/index.html#/listOfOrders?order_ref=&s_cid=con_FURL_myorder&s_cid=con_FURL_ordertracking

Find your order, then display the contract details.

Re: How to find out when my contract ends and any penalties if leaving early.

imjolly — Fri, 24 Mar 2023 11:11:23 GMT

@JohnMutley_65

for future reference the CS number is now 03301234150

Re: How to find out when my contract ends and any penalties if leaving early.

JohnMutley_65 — Fri, 24 Mar 2023 11:16:15 GMT

Thanks Keith but I do not have any apps/apps order on my laptop screen?

Re: How to find out when my contract ends and any penalties if leaving early.

JohnMutley_65 — Fri, 24 Mar 2023 11:17:42 GMT

Thanks for that suggestion but why is the 0800 800 150 still advertised, in use, and being answered by BT?

Re: How to find out when my contract ends and any penalties if leaving early.

imjolly — Fri, 24 Mar 2023 11:26:04 GMT

the 0800 number is being superseded by the 0330 number

Re: How to find out when my contract ends and any penalties if leaving early.

David500 — Fri, 24 Mar 2023 12:27:54 GMT

@JohnMutley_65 Login to MyBT here and go to “Your products”, “Broadband” and scroll down to “Your contract details”

Re: How to find out when my contract ends and any penalties if leaving early.

Les-Gibson — Fri, 24 Mar 2023 12:09:36 GMT

@imjolly

I know I'm stating the obvious but 0800 numbers are free, 0330 numbers (to the best of my knowledge) are not, so will calls to customer services be charged now or are they included in a calling allowance?

Re: How to find out when my contract ends and any penalties if leaving early.

imjolly — Fri, 24 Mar 2023 12:59:01 GMT

@Les-Gibson

03 numbers are free if included in your calling package which applies to most mobiles and also BT calling packages from reading it appears if you are PAYG then charges as local call

Re: How to find out when my contract ends and any penalties if leaving early.

allanraymond — Fri, 24 Mar 2023 13:34:19 GMT

Calls to 0330 1234 150 are free when calling from the BT network. Calls from other networks may be charged.

Re: How to find out when my contract ends and any penalties if leaving early.

Les-Gibson — Fri, 24 Mar 2023 15:28:42 GMT

My apologies, I wouldn't have needed to ask the question if I'd just searched for "Contact BT"

Broadband | BT Help

Re: How to find out when my contract ends and any penalties if leaving early.

JohnMutley_65 — Sat, 25 Mar 2023 16:28:39 GMT

Thank you for that David, it led me to a brief line of "You contract ends 15 June 2024 with 448 days remaining".
Nothing about cost of cost of leaving early, just a load of adverts wanting me to purchase BT products , as if.

Re: How to find out when my contract ends and any penalties if leaving early.

allanraymond — Sat, 25 Mar 2023 16:43:23 GMT

JohnMutley_65

If you go to https://www.bt.com/assets/pdf/BT_PhoneTariff_Residential.pdf and on the first page select "Early Termination Charges".

Re: How to find out when my contract ends and any penalties if leaving early.

JohnMutley_65 — Wed, 05 Apr 2023 13:04:37 GMT

Hello Allanraymond, Thank you for providing that link which provided the information requested, (BT don't make it easy do they to obtain this information), however, given the draconian conditions imposed by BT in my contract, (yes I know I should take more care with the small print) as I only took out the contract 16 June 22 it looks I am tied in for a while longer. Still lesson learned, but also others will take more care when considering using BT as their provider.

Thanks again,

John.

Re: How to find out when my contract ends and any penalties if leaving early.

Marknorth — Sun, 04 Feb 2024 12:55:50 GMT

So if my account says:

Some internal error occurred.

Sorry at this time you are not able to view any orders on this account because there are no active orders. If you believe you should be able to view an order then please:

Am I out of contract?

Re: How to find out when my contract ends and any penalties if leaving early.

Keith_Beddoe — Sun, 04 Feb 2024 13:49:08 GMT

@Marknorth

See this post https://community.bt.com/t5/Bills-Packages/Find-out-contract-end-date/m-p/2291492#M155083