Hard credit application search on my file - no order placed with BT - after phone repair?

jayneH666 — Fri, 24 Mar 2023 13:13:40 GMT

Please Help!

A BT credit hard search has appeared on my credit rating.

It is clearly a fraudulent one as the wrong DOB and title was used.

However, it has still been recorded against me.

Can you tell me how to find out more about this fraudulent credit request? and where it came from?

I have my phone screen repaired on the same day - have they stolen my details??

Thanks for any info!

Re: Hard credit application search on my file - no order placed with BT - after phone repair?

-Richie- — Fri, 24 Mar 2023 13:30:59 GMT

You would need to dispute this with the credit agency recording the hard check, BT use 2 credit reference agencies:

Experian
Equifax

How to query your credit file
Both agencies must response to a query within 28 days.
Equifax
Contact Equifax:
Online - visit the Equifax website
By phone - call 0800 014 2955
By post - write to Equifax Ltd, Customer Service Centre, PO Box 10036, Leicester, LE3 4FS
Experian
Contact Experian:
Online - visit the Experian website at www.experian.co.uk
By phone - calll 0344 481 8000
By post - write to Experian Headquarters Talbot House, Talbot Street, Nottingham, N80 1TH

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Hard credit application search on my file - no order placed with BT - after phone repair?

Re: Hard credit application search on my file - no order placed with BT - after phone repair?