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Bring forward activation date?

Becksie125 — Sat, 25 Mar 2023 09:01:11 GMT

Hello

I’ve recently signed up for full fibre 900, we are moving into a new build property and have an activation date of the 11th April. Is there any options to bring this forward? My 4G is terrible in the new house.

I’ve been told we do not need an engineer visit it’s just a case to plugging in and sorted.

I log into my account but it’s only dates in the future I can switch to.

Many thanks

Rebecca

Re: Bring forward activation date?

Keith_Beddoe — Sat, 25 Mar 2023 09:25:34 GMT

@Becksie125

Welcome to this user forum for BT Retail phone and broadband customers.

This is just a customer to customer help forum, everyone here, including myself, are just customers.
The only BT Employees are the forum moderators.

You would have been given the earliest date that an Openreach Field Technician can deal with it.

I assume you already have an Openreach optical modem fitted, and have received your BT Smart Hub 2?

Re: Bring forward activation date?

Becksie125 — Sat, 25 Mar 2023 09:37:40 GMT

Hello

I was told no engineer visit required, yes already have the modem fitted.

I’m waiting for my equipment to be delivered.

Thanks

Re: Bring forward activation date?

Keith_Beddoe — Sat, 25 Mar 2023 09:41:09 GMT

@Becksie125

What lights are showing on the modem?

Once you receive your Smart Hub 2, you can connect it to the modem and see if it works before the activation date.

Re: Bring forward activation date?

Becksie125 — Sat, 25 Mar 2023 09:43:45 GMT

They are all green

Re: Bring forward activation date?

Keith_Beddoe — Sat, 25 Mar 2023 09:46:26 GMT

That`s a good sign, especially if the PON light is not flashing. Its quite possible it may work right away, once you get the Smart Hub 2.

Re: Bring forward activation date?

Becksie125 — Sat, 25 Mar 2023 09:48:38 GMT

I’ll plug it in and see when it arrives. Thanks