I can’t view my bill as account number is wrong?

mkelly138 — Sat, 25 Mar 2023 20:55:17 GMT

Hi,

I have recently rejoined BT and my first bill is due, however when I log on to try and pay it/set up payments, I cannot view the bill as it shows only my old account numbers from previous times I have been with BT.
How do I add my new BT account number to my online account, and is there a way of removing the old ones that are no longer relevant?

Thanks.

Re: I can’t view my bill as account number is wrong?

DanielS — Sun, 26 Mar 2023 07:44:57 GMT

Good morning @mkelly138,

You can find out how to an account here: Add account to MyBT

If you need help removing your old account, that's something that I can do. Try add that new account first and then reply back to my private message.

Thanks
DanielS

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I can’t view my bill as account number is wrong?

Re: I can’t view my bill as account number is wrong?