This topic

Failed install

stuartbridge2 — Mon, 27 Mar 2023 10:00:21 GMT

Just had an update from BT re my failed install due to the blocked duct outside. Openreach apparently cannot come to fix it for 10 to 12 weeks!!! What sort of joke is that. Probably have to bite my lip and return to VM. BT it turns out are useless.

Re: Failed install

imjolly — Mon, 27 Mar 2023 10:11:58 GMT

you would face the same delay whichever ISP you decided to use if they use the openreach network. it is openreach who cannot do the work for 10/12 weeks

Re: Failed install

stuartbridge2 — Mon, 27 Mar 2023 10:17:15 GMT

Not sure that is true VM use their own network and ductwork.

Re: Failed install

imjolly — Mon, 27 Mar 2023 11:04:04 GMT

@stuartbridge2

as I said only applies to ISPs who use the openreach network and Virgin do not as you posted they have their own network

Re: Failed install

stuartbridge2 — Mon, 27 Mar 2023 12:19:30 GMT

However my point still stands, 10 to 12 weeks not good enough!