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I get two "Your bill is ready" emails each month

DebbieK — Mon, 27 Mar 2023 21:01:46 GMT

I get two emails each month telling me my bill is ready. They each confirm the correct account number but the BT ID is different. Can someone help?

Re: I get two "Your bill is ready" emails each month

RobbieMac — Tue, 28 Mar 2023 07:49:59 GMT

Good morning @DebbieK and thank you for posting,

I am sorry you're receiving two alerts for the same account. Have you spoken with my colleagues in the helpdesk on 0330 1234 150? They should be able to get you sorted.

Feel free to post back and let me know how you get on chatting with them 😊

Thanks,

Robbie

Re: I get two "Your bill is ready" emails each month

DebbieK — Tue, 28 Mar 2023 13:23:40 GMT

Hi @RobbieMac

I have spoken to BT and they are unsure what the problem is and how to resolve it.. not much use!

where do I go from here?

Re: I get two "Your bill is ready" emails each month

RobbieMac — Tue, 28 Mar 2023 13:31:41 GMT

Thanks for posting back @DebbieK

Sorry you're still in the same boat after contacting my colleagues in the helpdesk. We'll be able to give you a hand and help sort this all out.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: I get two "Your bill is ready" emails each month

DebbieK — Tue, 28 Mar 2023 13:35:07 GMT

Thanks @RobbieMac

I have just checked my private messages and can’t see anything

Re: I get two "Your bill is ready" emails each month

RobbieMac — Tue, 28 Mar 2023 13:38:13 GMT

@DebbieK wrote:

Thanks @RobbieMac

I have just checked my private messages and can’t see anything

You'll see the message there now @DebbieK 😊

Robbie