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Old account number on new account

Fatrab78 — Wed, 22 Mar 2023 10:51:53 GMT

Hi,

I have an old account number linked to My BT. It is making the online portal hard to navigate, as the system keeps reverting to the old number. Can someone help me in removing the old number?

Thanks

Richard

Re: Old account number on new account

JohnC2 — Wed, 22 Mar 2023 11:18:56 GMT

Hi @Fatrab78, welcome to the forum and thanks for posting.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

Re: Old account number on new account

JohnC2 — Tue, 28 Mar 2023 13:42:42 GMT

Hi @Fatrab78, thanks for taking the time to speak with me yesterday.

The old account should now be removed from your BTID. Please would you login and check the BTID is working ok now?

Cheers

John

Re: Old account number on new account

Fatrab78 — Tue, 28 Mar 2023 14:18:04 GMT

Hi John

Thanks for doing that. Unfortunately when I now log in I am seeing the message "Sorry we can't get your account details at the moment."

Do I need to re-register for online again?

Richard

Re: Old account number on new account

RobbieMac — Tue, 28 Mar 2023 14:39:10 GMT

Thanks @Fatrab78

Sorry you're having this problem. @JohnC2 will look into this for you and he'll be back in touch.

Thanks,

Robbie

Re: Old account number on new account

JohnC2 — Tue, 28 Mar 2023 15:55:18 GMT

Hi @Fatrab78, thanks for getting back to me and sorry it's not working.

Would you try a password reset and see if you're then able to access the account ok?

Cheers

John

Re: Old account number on new account

Fatrab78 — Tue, 28 Mar 2023 16:04:10 GMT

Yes that worked. Many thanks 🙏

Re: Old account number on new account

JohnC2 — Tue, 28 Mar 2023 16:39:34 GMT

Hi @Fatrab78, thanks for trying that and glad it worked and the account is working ok now.

I'll close things off at my end now.

Cheers

John