This topic

Quidco Cashback Declined

Kssquared1 — Fri, 04 Nov 2022 21:15:41 GMT

I signed up to a 24 month contract on 22nd October as I would get 115.50 cash back. This is the main reason I am changing ISP.

I received an email saying the claim has been declined stating "On this occasion, the retailer has declined your cashback claim stating that your purchase was either amended, returned or cancelled."

When I applied I had to contact the customer service as my address was not displaying properly, omitting the housing estate name, which often happens but then results in a house further down the street receiving my mail. This was rectified by customer service, however I am guessing this is the reason for the decline.

Please can I get some assistance to get this resolved. I am still waiting for the enginner visit so presume I can cancel and try again or apply elsewhere, but I'd rather remain with BT and get onboard as soon as possible.

Thanks for the help.

Re: Quidco Cashback Declined

Keith_Beddoe — Fri, 04 Nov 2022 21:20:27 GMT

@Kssquared1

I have asked a moderator to assist. One of them should reply here tomorrow.

Re: Quidco Cashback Declined

Kssquared1 — Fri, 04 Nov 2022 21:21:35 GMT

Thank you

Re: Quidco Cashback Declined

RobbieMac — Sat, 05 Nov 2022 12:29:31 GMT

Hi @Kssquared1

Welcome and thanks for your post!

I am sorry that your Quidco cashback has been declined. We'll be able to investigate why that happened and get this sorted out.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Quidco Cashback Declined

Kssquared1 — Tue, 08 Nov 2022 20:13:48 GMT

Hi,

Someone tried to call me and left a voicemail and then sent a message saying I need to get hold of Quidco. I have already raised a Cashback claim which they declined already so I have no means to do anything more with Quidco. Please can I get some assistance to get this resolved as I need to get the Cashback or a credit will be fine to make this move worthwhile else I will likely need to cancel.

Thanks for the help.

Re: Quidco Cashback Declined

Keith_Beddoe — Tue, 08 Nov 2022 20:49:08 GMT

I have asked the moderator to read your update.

Bear in mind that any cashback would not be paid until 14 days after your service has been activated, so there is plenty of time for this to be resolved. The moderators normally sort this out, so I would not be concerned.

Re: Quidco Cashback Declined

Kssquared1 — Tue, 08 Nov 2022 20:51:31 GMT

Thanks Keith. I also got an email to say my chase was closed so not feeling confident. Appreciate your assistance.

Re: Quidco Cashback Declined

Keith_Beddoe — Tue, 08 Nov 2022 21:04:04 GMT

The problem is that lots of different people get involved which can cause confusion. The moderators take ownership, and provided you have a valid claim to cashback, then they will make sure its paid. Its quite possible your call was from a different team.

Its quite likely that your issue has not yet been picked up by a moderator, as they are very busy, and it can take a few working days, as it was only the 5th November when they posted. When did you reply to the private message from @RobbieMac ?

Changes to orders normally cause things to fail. Its the same with the BT Reward cards.

Re: Quidco Cashback Declined

Kssquared1 — Tue, 08 Nov 2022 22:01:28 GMT

I replied to RobbieMac the same day. I think that’s exactly what went wrong as the complex name was missing from my address which happens often so I called and got it changed else my mail lands up half a mile up the road. Problem is Quidco declined my Cashback really quickly so I assumed it was an error so raised a claim which was also declined like next day. I only found this forum afterwards when Googling and now I can’t raise another claim. The person that left me a voicemail also sent me a PM which is below :

Thanks for sending over the details. I tried calling, sorry I missed you. I've had a look at this and I'm sorry but as this is with a 3rd party there is nothing we can do to help. Your best option would be to complete a missing cashback claim form and try explaining what changes were made. I'm sorry I can't be of any further assistance with this.

Re: Quidco Cashback Declined

Keith_Beddoe — Tue, 08 Nov 2022 22:05:38 GMT

That may be @DavidM who replied, if that is the David in the reply?

Did you complete a missing cashback claim as he asked?

See https://www.quidco.com/cashback-tracking/

https://www.quidco.com/sign-in/?sign_in_redirect_path=%2Fnew-enquiry%2F&forced

Try that, and also see if you get more advice from a moderator tomorrow.

This sort of thing has occurred before, and usually gets resolved eventually.

Re: Quidco Cashback Declined

Kssquared1 — Tue, 08 Nov 2022 22:06:46 GMT

Yes it was DavidM. I had already raised a claim which was declined before I posted here.

There is no way to raise another claim on Quidco as you can only do it once.

Re: Quidco Cashback Declined

Keith_Beddoe — Wed, 09 Nov 2022 07:37:13 GMT

All I can suggest is to wait for another reply here. What date is your service supposed to be activated, as you have up to 14 days after that to cancel? You may have to wait a long time to get service from another provider, as its a busy time of the year for Openreach.

The BT Promotions Team should be able to raise the issue with Quidco, if there was an issue with the order. A forum search shows this thread https://community.bt.com/t5/Bills-Packages/Quidco-cashback/m-p/1925028

There are other threads as well.

https://community.bt.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=quidco

Re: Quidco Cashback Declined

Kssquared1 — Wed, 09 Nov 2022 08:00:10 GMT

Thanks. Let’s hope they reply and can resolve it one way or another.

Blocked Duct

Kssquared1 — Tue, 22 Nov 2022 18:38:03 GMT

So I thought all was on track to move to FF 500mb however when the engineer (OpenReach) visited they were unable to pull the cable from the manhole in our complex, maybe 10m away, to my unit. They came back with some equipment and were able to identify a position where they believe the duct is compressed/crushed. They asked for authority to dig to repair the duct which they have and the engineer who visited said is acceptable.

The issue I have now is I have no idea or visibility of when the "dig team" will pick up the job and visit to resolve. The engineer has been very helpful but says it is out of his hands now and he cannot advise when it will happen. Is there any advice or contact numbers anyone can suggest for me to identify when this part will be scheduled and completed ? I was originally due to move providers on Thursday !

Re: Blocked Duct

jac_95 — Tue, 22 Nov 2022 18:48:19 GMT

If you call up the FTTP team in BT Consumer they will be able to look at the status of the order with Openreach and request further updates.

0800 587 4787

Re: Blocked Duct

Kssquared1 — Tue, 22 Nov 2022 18:51:04 GMT

Thanks @jac_95

I presume the order number I have for my BT order will be enough to have the discussion.

Re: Blocked Duct

jac_95 — Tue, 22 Nov 2022 19:31:45 GMT

If you are the BT Consumer account holder then they will be able to discuss it with you.

Re: Blocked Duct

DavidM — Wed, 23 Nov 2022 09:00:38 GMT

Hi @Kssquared1 and thanks for posting.

You've mentioned the connection is in a complex and for a 'unit'. Is this for a business?

Cheers

David

Re: Blocked Duct

Kssquared1 — Thu, 24 Nov 2022 21:20:20 GMT

Nope it’s residential.

I got a text this evening from BT now pushing the date out to February !! Any suggestions on how I could improve this ?

Re: Blocked Duct

garybs29 — Thu, 24 Nov 2022 21:32:37 GMT

Have you called the FTTP team yet? The february date is maybe just a place holder so the order doesn't close but the FTTP team would be best to advise