This topic

re contract

ian_clyde — Wed, 29 Mar 2023 13:02:00 GMT

OK so when I go to the BT website they have an offer for Fibre 500 for £30.99 for 24 months for a new contract...

my current contract is for 75mb for £32/month, contracted until Dec'23...

when I log in and go to my 'upgrade offers' it shows Fibre 500 for £40.77/month.....but it also says on the option there is a price promise that I will never pay more for a re contract than a new customer will pay....

it is clearly £10/month more expensive.....

any thoughts?

Re: re contract

garybs29 — Wed, 29 Mar 2023 13:22:01 GMT

The halo price promisre is on halo packages & the 30.99 isn't so it won't matter. Bigger issue you have is you're in a contract so won't be able to change to a lower price with as long left on it too

Re: re contract

imjolly — Wed, 29 Mar 2023 13:23:32 GMT

I think the £30.99 price is broadband only so do you currently have a broadband and phone which is more expensive