This topic

Re: OpenReach (EE, BT, Sky) keeps cancelling my broadband order

Cathers — Wed, 29 Mar 2023 13:52:23 GMT

Good afternoon,

My wife and I are going through the same issue as the original poster.

Our open reach appointment keeps getting cancelled without explanation, it’s been cancelled multiple times and we are without internet despite booking the appointment well in advance.

My wife works from home with sensitive data and her job security could be at risk if this isn’t resolved. Her most recent attempt to rebook was rejected.

Is there any help or advice you could provide?

We have just moved in, the property is a military one and there are BT sockets (5C) around the house. Our neighbours are with BT and Vodafone.

I hope you can help

kind Regards

Mark Catherwood

Re: OpenReach (EE, BT, Sky) keeps cancelling my broadband order

imjolly — Wed, 29 Mar 2023 13:54:51 GMT

@Cathers

please remove your address for your security as this is a public forum

Re: OpenReach (EE, BT, Sky) keeps cancelling my broadband order

imjolly — Wed, 29 Mar 2023 14:00:28 GMT

can you check using address to see what is to you and post results minus address

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: OpenReach (EE, BT, Sky) keeps cancelling my broadband order

imjolly — Wed, 29 Mar 2023 14:04:49 GMT

I moved your posts to start your own thread to avoid confusion with previous thread originator

Re: OpenReach (EE, BT, Sky) keeps cancelling my broadband order

Cathers — Wed, 29 Mar 2023 14:12:26 GMT

Re: OpenReach (EE, BT, Sky) keeps cancelling my broadband order

imjolly — Wed, 29 Mar 2023 14:15:53 GMT

you have cropped to much and there should be more on right showing waiting list/available

Re: OpenReach (EE, BT, Sky) keeps cancelling my broadband order

Cathers — Wed, 29 Mar 2023 14:26:24 GMT

hopefully that is better

Re: OpenReach (EE, BT, Sky) keeps cancelling my broadband order

imjolly — Wed, 29 Mar 2023 14:34:15 GMT

so that shows FTTC is available to your address. not sure if problem is the military house.

I have asked a forum mods to see if they can help or at least find out why installation problem. they will post here but not necessarily today

Re: OpenReach (EE, BT, Sky) keeps cancelling my broadband order

DavidM — Wed, 29 Mar 2023 15:18:32 GMT

Hi @Cathers and welcome to our community.

Sorry you're having problems getting connected. I'll be happy to take a look at this and check if there is anything we can do to help. Check your inbox for my message and drop me over a reply with the details. If you can include any order reference numbers it will help.

Cheers

David