This topic

Rewards

adeledon82 — Thu, 30 Mar 2023 09:43:17 GMT

Reward card . I keep getting the same txt and email over and over again saying my rewards card details will be sent shortly. And all I get is the same message.

Re: Rewards

NeilO — Thu, 30 Mar 2023 14:15:58 GMT

Hi @adeledon82 welcome to the community and thanks for posting, I'm sorry about that. How many emails & texts have arrived about with the same message?

Neil

Re: Rewards

adeledon82 — Thu, 30 Mar 2023 14:46:56 GMT

3 emails and 2txts

Re: Rewards

NeilO — Thu, 30 Mar 2023 14:55:03 GMT

Hi @adeledon82 I've seen that happen before when an email gets bounced back by your email provider and our messaging system retries sending them causing duplicates if they all end up getting through.

Neil